Bespoke solutions development

BESPOKE SOLUTIONS FOR CUSTOMER COMMUNICATION

Powered by Apifonica platform. Developed by Apifonica’s team.

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Powerful cloud platform to connect with customers anywhere

Apifonica’s cloud-based communication platform allows you to connect with customers around the world via voice, SMS, Facebook & Telegram messengers, and Push, all through a single API. Your developers may use API to DIY solutions on top of the platform, or we may commit a dedicated team of our own software pros to deliver solution to you.

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A team of 100 to get you up and running faster

Development projects are lead by our account directors and carried out by our solution experts & programmers. All 100+ of Apifonica engineers and developers are on permanent contracts, guaranteeing stability and know-how for your projects.

 

Distributed geographical presence to optimize your costs

Apifonica has offices in 6 countries to work closer with clients and optimize product development costs. Our R&D capacity is concentrated in Eastern Europe, allowing us to provide excellent skillset at a fraction of the cost you would normally expect for bespoke solution development.

 

360-degree support to work with confidence

Work with confidence thanks to free multilingual support 24/7, over phone and email, for a lifetime of the project.

SOME EXAMPLES OF OUR WORK

 

FULFILLMENT SERVICE KEEPS CUSTOMERS IN THE LOOP

When the order is placed in the shipping box, company’s software automatically takes a photo and sends it to the recipient on Facebook Messenger, with a note ”On it’s way! Will be there in less than two days”. Also, if by any chance the package turns out to be a wrong one, the recipient can let the company know, which promises to notably reduce the number of returns.

 

REAL ESTATE MARKETPLACE MATCHES BUYERS WITH SELLERS

When a potential buyer calls on the ad and the call isn’t answered, they hear a pre-recorded message offering to talk with alternative seller. If accepted, smart algoritm places a call to all the realtors with offers matching buyer’s criteria. The one who picks the call first, gets the lead. No surprise, realtors are willing to pay much more for qualified leads than for merely ad placement. As a result, site’s monthly revenues have increased four-fold.

 

SPORT CLUB RE-ENGAGES THEIR FANS WITH PERSONAL REMINDERS

Rugby football club utilizes Apifonica to make phone calls with recordings from their star players promoting next games and season tickets. After listening, fans can choose to connect to the ticket office or listen to the latest club news. Apifonica tracks call volume in real-time and only places new call when the ticket office reps are available, so the response is always immediate.