Sports Alliance, a Europe’s leading Supporter Marketing solution provider, enables professional sport clubs to engage with the fans and deliver a memorable supporter experience using Apifonica.
Since 2002, Sports Alliance provides a set of Supporter Relationship solutions to professional clubs in different sports, leagues, and territories. They currently manage over 25 mm direct supporter relationships on behalf of over 120 clubs in Europe. By adding Apifonica’s Outbound IVR to their portfolio, Sports Alliance enables its clients to engage with the fans in a new and emotionally moving way.
Delly, a Poland-based loyalty card system, verifies new customers with Apifonica’s SMS.
Delly is a coalition loyalty program allowing its members to earn and redeem loyalty points across many local businesses. To receive rewards, new customers need to register their Delly card online. With Apifonica, Delly’s new members receive an SMS with the access password automatically, right after filling in the sign-up form.
Saimaan Pallo (SaiPa)
SaiPa strengthens relationship with their fans with Apifonica’s outbound IVR.
A member of SM-Liiga, the top professional ice hockey league in Finland, SaiPa leverages Apifonica’s outbound IVR to engage with their supporters and make them feel a part of the club.
Runpay enables retail stores to provide high quality customer loyalty schemes using Apifonica
Apifonica supplies virtual telephone numbers that all customers call or SMS to register with a retail store’s loyalty scheme and uses intelligent inbound IVR to guide each customer through the verification process. Importantly, all incoming calls and messages are free of charge at Apifonica. The resulting cost savings have had a huge positive impact on Runpay’s profit margins.
ADO Den Haag
ADO Den Haag, a Dutch professional football club, uses Apifonica’s outbound IVR to excite their supporters and strengthen the relationship between the team and the fans.
On a day when the ADO’s midfielder Lex Immers extended his contract with the club, all the ADO’s season ticket holders received a phone call from Immers himself announcing the news. The fans were the first to hear it, minutes before the official announcement. Club’s social media feeds burst with likes and comments. Powered by Apifonica’s Outbound IVR, this campaign reached about 5 thousand people in less than 15 minutes.
London Irish has now been using Apifonica’s services for six months and the results have been impressive.
Sam Windridge, London Irish’s Head of Commercial at the club is convinced by the value of the service.
“We have seen a significant uptick in attendance in light of the messages that have been sent with Apifonica,” he comments. “The impact is almost immediate. We send out a message and within an hour we see a significant increase in ticket sales.”
ZPP, the Polish Union of Entrepreneurs and Employers, leverages Apifonica’s SMS notifications to promote their initiatives, drive event attendance, and engage their supporters.
Six months ago, we came up against a situation where we needed to hire 10 employees for a call centre in Krakow in a very short time. The companies that we found through the Internet or from referrals mainly offered us services in traditional employee search formats where we needed to pay for each hired employee. As for our own resources, processing primary information from various sources didn’t seem to be an impossible task but due to limited staffing, was ineffective. At the same time, Dzinga did try to pay additionally for the accounts in the aggregators, hoping that the search for employees could be accelerated.