CUSTOMER SERVICE VIA SOCIAL MEDIA CHANNELS

Enable chatting via top social messaging apps directly from your CRM, helpdesk, or contact center software

 

Add social channels to your software with Apifonica’s Social & SMS Messaging API

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Thank you for your inquiry!

A member of the Apifonica team will contact you the next business day at the latest and help you get started.

Your Benefits

Augment your software with social messaging
features available from the cloud via API

Top social media channels via single API

Enable your software to send, receive and track messages on Telegram, Facebook Messenger*, Viber*, and WhatsApp* using simple HTTP requests

New service & marketing channels

Engage, support, and resolve on the digital channels that customers prefer

Content-rich messaging

Send pictures, documents, and multimedia files via messaging apps directly from CRM or other software you use to connect with customers

Social messages logging

All messages might be automatically logged and attached to contacts in the CRM, along with the history of communications across other channels

Private & group conversations

Find social media profiles that match with mobile numbers in the CRM; text on social messengers personally or add customers to group conversations

Real-time tracking & reports

Retrieve message metadata (timestamp, message status, price etc.) and deliver accurate, detailed reports that help to spot the best performing channels and techniques

*Coming soon

How It Works

CONTROL SOCIAL MESSAGES WITH CODE

1

Choose the capabilities you need

Apifonica caters a powerful social messaging system dissolved into basic components (think Lego blocks)

 
2

Use API

This components are available from the cloud via RESTful API

 
3

Code

From there, you can build the exact solution you need by combining basic actions (send or receive message, check message status, access and filter message history, create a group conversation etc.) in any order and triggering them from your software

 
4

Roll out new features

Actions are controlled by your software code and performed by Apifonica multi-channel cloud communication platform; you can combine social messaging with SMS and voice calls using a single API
See Apifonica API reference

 

Business communication on social messengers:

LESS FORMAL CHANNELS FOR MORE PERSONAL CONNECTION

Pricing

Apifonica’s Social Messaging API is currently available in Public Beta. Once added to the beta access program, you will be able to send and receive messages for free via social media channels that are available in beta

  Monthly recurring fee Outbound per message Inbound per message
Phone number
Starting from
0.9
Not applicable
Not applicable
telegram
-
0.005
free
Facebook Messenger
-
0.005
free
Viber
-
0.008
free
Whatsapp
-
free soon
free
VAT not included

Get early access to Apifonica’s Social Messaging API through the beta program

Request access

Use Cases

PUTTING SOCIAL MEDIA CHANNELS TO USE

 

Social-enabled CRM

Augment your CRM with social media tools. Add top social media channels via single API, using HTTP requests

 

Omnichannel
contact center

Add social channels to your existing contact center solution, to extend the life and value of your past investment

 

Multichannel communication workflows

Build failover messaging workflows, where undelivered and unread messages get automatically redirected to alternative channels

 

Alerts & notifications via messenger apps

Send notifications on social channels, manually or through automated workflows, to keep customer informed about appointment, transaction, or service

 

Social customer care & sales communication

Hold private and group conversations via less formal channels and build more personal connection with customers

 

Omnichannel
marketing

Augment your marketing mix with social channels, manage, track and precisely measure campaign
performance across channels

Why Apifonica

 

Pay-as-you-go

No upfront cost or licensing fees: Apifonica’s messaging prices are per-message based, you pay for what you use, and nothing more

 

All inbound for free, forever

Unlike the competition, Apifonica doesn’t charge for incoming social messages, SMS, and voice calls

 

One API to rule them all

Combine voice calls, SMS, and social messengers to build the omnichannel customer experience everyone is buzzing about