Multi-channel retail communication is the future of industry automation

Retail brands must organise comms with the customer in mind. Integrating automated voice and messaging into your systems will remarkably increase sales, marketing, customer support and suppliers relations

How can integrated comms boost your retail success?

Personalised Experiences

Create a more personalised customer experience based on conversational insights from customers via voice and text.

Inventory Management

Monitor your inventory and order processing in real-time using CRM-based integrations. Let your goods providers know when you are running low via automated messaging.

Secure E-Commerce Users

Securely protect your customers’ sensitive data using our two-factor authentication. Apifonica doesn’t gather any user data.

Reduce costs by up to 50%

Invest to optimise ongoing processes and save up to 50% on automation with reduced functions requiring human attention.

Engage your customers with automated feature-rich call and messaging tools

Call and Messaging Campaigns

Create personalised Outbound IVR or Messaging campaigns to reach customers with relevant company news and info

Smart Call Forwarding

Stop losing business due to miscommunication or delayed responses to customers. Automatically handle incoming leads, forward them to the right people and location

Call Conferences

Simply organise conference calls between teams in the same building or different countries. Confidently connect with key members when key decisions must be made

Worldwide Phone Numbers

Connect with your customers wherever they are and use their local number to do so. Customers will feel more confident picking up the phone to a local phone extension

Website Callback Widget

Prompt site viewers to request a call from your operator. Once they enter their phone number, Apifonica calls an operator, then calls a lead and connects the parties. The lead’s phone will ring seconds after the request is made. Make upto 125% more sales!

Features of Cloud Telephony and Multi-Channel Messaging

IVR

Automate call processing and set up unique scripts to engage with your marketing tasks.

Phone number masking

Hide both party’s phone numbers for more secure, anonymous communications.

Virtual PBX

Elevate your phone system to the cloud to improve call capability and reduced costs.

Mobile Notifications

Provide customers with live account info and inform them of business updates.

Mobile Surveys

Gain valuable insights into your shops and products via automated customer survey.

SMS Campaigns

SMS is a unique comms form that works across all devices with no extra software, making it a strong, under-utilised marketing channel. Proper integration of SMS into your marketing strategy will further unify your customer comms and boost ROI.

Call-Triggered CRM Actions

Our company tackled the impossibility to completely control and log the human factor. This issue was resolved by a simple CRM automatic function.

Message-Triggered CRM Actions

Certain comms functions are tricky or tiresome for human agents to maintain. Automated trigger scripts ensure total, tireless responsiveness to all channels at all times.

Text-To-Speech and Speech-To-Text

Our advanced systems uses leading intelligence to assign its own tools to your tasks such as text-to-speech and speech-to-text, saving your human agents even more time for the tasks that matter.

Cross-Channel Messaging Workflows

We customise your company’s own multi-messaging systems used for internal communications, customer verification or more.

Call Tracking

Seller phone numbers are replaced by virtual phone numbers so data including date and time, call parties, completion, duration, cost and more can be logged.

Built-in Call Recording

Record and store all phone conversations, convert them using Speech-To-Text for quick searches and easy management.

Four reasons why to choose Apifonica

Infrastructure

We provide company-owned communication nodes and an in-house development team

Good rates

Starting from as low as €0.002 per minute, €0.01 per SMS, and €0.9 per number

Best support

We are always around to help make your business most innovative with our services

Fully GDPR compliant

Apifonica has fully implemented the EU's General Data Protection Regulations

How to start working with us?

Step 1

Click the button and make contact with us

Step 2

Let's talk about how to create a solution exclusively for you

Step 3

Set free tests for proof before you launch

Step 4

Watch your business grow