Multi-channel is the future of b2c retail sector communications

Email click rates have dropped by 30% since 2015. To stay in touch with clients, retail brands need alternative B2C communication channels. With Apifonica’s automated voice & messaging, you reach and engage with 4-6 times more customers

Multi-channel comms work where email fails

Maximum reach

On average, 93/100 contact attempts reach customers thanks to an optimal mix of voice, SMS and social comms channels.

Engaging experience

On average, 65/100 customers who receive communications engage in interaction with a brand thanks to relevant, high-impact content.

Unbeatable conversion rate

Automated, behaviour-triggered communications reach customers at the right time via the right channel, driving optimal conversion rates.

Сrystal clear results

We track calls and messages in real-time and provide statistics with full visibility into campaign performance: who answered, who clicked the link, who called back etc.

Intelligent automation

Calls and messages fired automatically with no need for human participation. Communications are triggered by user behavior in the same way as emails.

Reduced costs

Automating standard communications with customers results in up to 50% reduced costs for human support personnel.

Get the best conversion rates with automated B2C voice & messaging

Mass outreach campaigns

Reach hundreds of thousands of people in record time. Apifonica delivers urgent notifications via voice & text channels 4x faster than the average SMS provider, so all your contacts receive your message quickly.

Smart voicebot

Voicebot calls a customer and relays your message just as a human would. Use Voicebot to deliver news, special offers, discount codes, birthday greetings, order status updates and more. After listening, customers may receive an SMS link to related content on your website.


Automatically turn your existing SMS campaigns into phone calls. Reach record numbers of customers and enjoy a remarkable increase in customer conversion rates. Unlike SMS, phone calls generate immediacy and are proven to convert at least 4x better.

Website callback widget

Get up to 125% more leads from your website. The widget prompts visitors to request a call from your operator. Once they enter their phone number, Apifonica arranges the call in a minute or less. Quick lead enquiry responses drive a 4x increase in sales conversion rate.

Service notifications

Make buyers confident about orders by sending purchase confirmations and delivery notifications. Collect customer feedback with automated surveys.

More capabilities to convert and engage retail sector customers

Call campaigns

Get the best conversion rates with automated calling campaigns. Calls are proven to drive action at least 4x better than SMS.

Messaging campaigns

Deliver messages to all contacts at once with Apifonica’s extra-fast SMS delivery (up to 100 messages per second).

URL shortener

Automatically add unique micro-URLs to every message or group of messages and track clicks for each recipient or particular group.

Real-time stats & reports

Maximise control over your call and messaging campaigns with real-time status tracking and personalised reports.

Speed dialing

Reach up to 10,000 contacts per minute with powerful automated calling.

Call tracking

Track and measure phone calls as if they were clicks with Apifonica’s robust call tracking.

Call recording

Record and store all phone conversations. Automatically convert stored calls to text for quick search and easy management.

Social channels

Connect with your customers via WhatsApp, Facebook Messenger, Telegram and Viber (through a single platform).

Speech generation

Automate your calling routines. Apifonica converts text into natural-sounding speech in real-time, enabling automated conversations and interviews via phone.

Speech recognition

Turn speech into text to quickly search through recorded calls or recognise voice inputs from your callers in real-time.


Speak to customers worldwide in their native languages. Apifonica recognises 150 languages and variants to support your global user base.


Integrate Apifonica with your CRM, OMS or other enterprise software through globally available RESTful API.

Four reasons why to choose Apifonica

Backend - done!

We provide a ready-to-use backend solution tailored to your exact needs so you don’t need to build it yourself.


Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.

Unrivalled support

Dedicated project team providing 360 degree responsiveness and 24/7 availability.

Full GDPR compliance

Apifonica has fully implemented the EU's General Data Protection Regulations.

How to start working with us?

Step 1

Click the button and make contact with us

Step 2

Chat with us about setting up your Retail project automation

Step 3

Try out free tests for system suitability before launch

Step 4

Be prepared to see your business grow today

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