Multi-channel is the future of b2c retail sector communications
Email click rates have dropped by 30% since 2015. To stay in touch with clients, retail brands need alternative B2C communication channels. With Apifonica’s automated voice & messaging, you reach and engage with 4-6 times more customers
Multi-channel comms work where email fails
On average, 93/100 contact attempts reach customers thanks to an optimal mix of voice, SMS and social comms channels.
On average, 65/100 customers who receive communications engage in interaction with a brand thanks to relevant, high-impact content.
Unbeatable conversion rate
Automated, behaviour-triggered communications reach customers at the right time via the right channel, driving optimal conversion rates.
Сrystal clear results
We track calls and messages in real-time and provide statistics with full visibility into campaign performance: who answered, who clicked the link, who called back etc.
Calls and messages fired automatically with no need for human participation. Communications are triggered by user behavior in the same way as emails.
Automating standard communications with customers results in up to 50% reduced costs for human support personnel.
Get the best conversion rates with automated B2C voice & messaging
Mass outreach campaigns
Reach hundreds of thousands of people in record time. Apifonica delivers urgent notifications via voice & text channels 4x faster than the average SMS provider, so all your contacts receive your message quickly.
Voicebot calls a customer and relays your message just as a human would. Use Voicebot to deliver news, special offers, discount codes, birthday greetings, order status updates and more. After listening, customers may receive an SMS link to related content on your website.
Automatically turn your existing SMS campaigns into phone calls. Reach record numbers of customers and enjoy a remarkable increase in customer conversion rates. Unlike SMS, phone calls generate immediacy and are proven to convert at least 4x better.
Website callback widget
Get up to 125% more leads from your website. The widget prompts visitors to request a call from your operator. Once they enter their phone number, Apifonica arranges the call in a minute or less. Quick lead enquiry responses drive a 4x increase in sales conversion rate.
Make buyers confident about orders by sending purchase confirmations and delivery notifications. Collect customer feedback with automated surveys.
More capabilities to convert and engage retail sector customers
Real-time stats & reports
Four reasons why to choose Apifonica
Backend - done!
We provide a ready-to-use backend solution tailored to your exact needs so you don’t need to build it yourself.
Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices
Dedicated project team providing 360 degree responsiveness and 24/7 availability
Full GDPR compliance
Apifonica has fully implemented the EU's General Data Protection Regulations
How to start working with us?
Click the button and make contact with us
Chat with us about setting up your Retail project automation
Try out free tests for system suitability before launch
Be prepared to see your business grow today