Why we created Apifonica?

Automation starts with Apifonica - fully customisable solution for automation of communication in HR, sales and customer support.
This automation is tailored to your goals as our experts analyse your workflows and find what should be optimised.
Then we customise our platform to fit your project: from basic automation of voice/text notifications
to complex solutions fully integrated with your IT system featuring AI-powered voicebot,
smart reporting and workflow automation.

2015
year of founding
9
countries of
operations
40 mln
automated conversations
per month
10 000
calls per hour
capacity
Our core team

Apifonica is based in Tallinn, one of Europe's biggest startup hubs. We also have branches in Poland, Italy, and Latvia. We are an international team of experts in cloud tech, artificial intelligence, telecom, and robotics. Our true passion lies within automation.

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Denis Shirokii
Founder & Managing Director
LinkedIn
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Gundega Strode
Chief Financial Officer
LinkedIn
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Ilya Ostrovskiy
Chief Product Officer
LinkedIn
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Bartosz Malinowski
Head of Voicebot Department
LinkedIn
Smart Human-bot
Interactions

Maria Kossowska
Senior Human-bot Interactions Expert

Maria is an expert in conversation analysis, NLP and human-bot interactions. A UCL (University College London) grad, Maria completed several research internships at SWPS, Nencki Institute and Polish Academy of Science. She is in charge of building effective and goal-oriented scenarios for intelligent conversational bots here at Apifonica.

Finka Heynemann
Voicebot Designer | Computational Linguist

Finka is a graduate in Polish Philology and Speech-Language Pathology from the University of Warsaw. She has more than five years of experience in the NLP area, working previously as a voice assistant developer. Passionate about linguistics and languages, she speaks Polish, German, English, and is currently learning Portuguese and Hindi.
LinkedIn

Tech Teams

Product Team
  • Agile/Scrum Product Owners who make sure users are happy with our Voicebots and other products. They set the course for products' constant improvement.
  • Certified Project Managers are responsible for customer projects implementation and integration. They dive into your business needs and workflows to find what should be optimised.
  • Voicebot Designers & Conversational UI Creators who ensure our bots talk naturally
Development Teams
  • Core Platform Team is responsible for stability, speed, SLA, devops, and infrastructure. They guarantee perfect SLA of our services - 99.95%
  • Backend Product Development: responsible for current agile product development mainly of Voicebot products. Ensure we deliver those product updates and improvements regularly.
  • Integration Team is responsible for integration with new partners & implementation of our solutions on the customers' side.
  • Frontend Development Team ensures our UI is user-friendly and the website is awesome.

Trusted by global brands

Decathlon
Reserved
Dominos
Metro
Wetaxi

Our clients grow 3x
times faster than their
competitors

Traditional customer interactions are a thing of the past. Automated conversations are the future.

See what you can achieve with Apifonica

Faster processes, lower costs, better customer experience, higher employee motivation.

Engage your customers
at scale

Communication is a core part of commerce. Since humans began trading, people have been using conversation to drive sales and make customers happy. Apifonica enables direct communication between companies and their customers, helping businesses grow and scale.

Stop the communication overload

We live in the age of hyper-communication. Customers expect an immediate response to inquiries, which companies struggle to provide. Apifonica automates routine interactions, using advanced business communication solutions to secure easier business processes for companies and the best experience for their customers.

Shape your communication the way you want

Every business is different, and we don't quite believe in a one-fits-all communication solution. Apifonica is software with endless configuration possibilities: it works the way you want, not the way it's built.
Apifonica group offices
HQ in Estonia
Maakri str. 19/1-7K, 10145 Tallinn, Estonia
+372 6346 295info@apifonica.com
Poland
Aleje Jerozolimskie 89/43, 02-001 Warsaw, Poland
+48 22 1530 003
Latvia
Latvija, Rīga, Mazā Nometņu iela 31, LV-1002
+371 676 60858
Sales
Offices
HQ in Estonia
+372 6346 295
United Kingdom
+44 20 3807 1500

Read more about Apifonica

General
2/9/2023
AI in marketing: how Voicebots help optimize ad campaigns
When campaign costs rise instead of conversions, it's time to reach for conversational technologies. Learn how voice bots help optimize massive paid campaigns and deliver personalized offers. Find out...
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Success stories
10/8/2023
How does Decathlon deal with a high volume of CVs? HR Voicebot from Apifonica is helping them with this
Every company, regardless of its size, market position or the industry in which it operates, faces certain challenges when conducting recruitment processes. Many companies deal with them quite well, o...
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Success stories
10/8/2023
How did LPP increase the 4x response rate in a customer satisfaction survey with the help of voicebot?
How did the use of artificial intelligence help LPP quadruple its response rate in a customer satisfaction survey? Discover the success story of Apifonica's voicebot, which achieved such sensational r...
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