Why we created Apifonica?

Automation starts with Apifonica - fully customisable solution for automation of communication in HR, sales and customer support.
This automation is tailored to your goals as our experts analyse your workflows and find what should be optimised.
Then we customise our platform to fit your project: from basic automation of voice/text notifications
to complex solutions fully integrated with your IT system featuring AI-powered voicebot,
smart reporting and workflow automation.

year of founding
countries of
40 mln
automated conversations
per month
10 000
calls per hour
Our core team

Apifonica is based in Tallinn, one of Europe's biggest startup hubs. We also have branches in Poland, Italy, and Latvia. We are an international team of experts in cloud tech, artificial intelligence, telecom, and robotics. Our true passion lies within automation.

Smart Human-bot

Maria Kossowska
Senior Human-bot Interactions Expert

Maria is an expert in conversation analysis, NLP and human-bot interactions. A UCL (University College London) grad, Maria completed several research internships at SWPS, Nencki Institute and Polish Academy of Science. She is in charge of building effective and goal-oriented scenarios for intelligent conversational bots here at Apifonica.

Finka Heynemann
Voicebot Designer | Computational Linguist

Finka is a graduate in Polish Philology and Speech-Language Pathology from the University of Warsaw. She has more than five years of experience in the NLP area, working previously as a voice assistant developer. Passionate about linguistics and languages, she speaks Polish, German, English, and is currently learning Portuguese and Hindi.

Tech Teams

Trusted by global brands

Our clients grow 3x
times faster than their

Traditional customer interactions are a thing of the past. Automated conversations are the future.
Apifonica group offices

Read more about Apifonica