Connect with customers across every channel and country

Apifonica helps companies build exceptional customer communications via voice, SMS and social messaging output

Complete your communication goals using our tailored voice and messaging solutions

Omni-channel is the trendy channel

Talk to clients via their preferred channel: phone, mobile, web or social. Pick comms channels relevant to your audience, switch between them seamlessly and curate interaction history in one place.

Augment your existing technology

Protect your investment by weaving new comms features into your existing tech suite. All Apifonica capabilities are available from the cloud via API and easy to integrate with any third party software.

Pro development assistance

Launch faster with our dedicated developer team ready to tailor the right solution for your communication challenges. With our in-house force of 100+ software pros, we swiftly deliver and support even the most complex enterprise solution.

Are your current customer comms relevant and consistent? Let’s make them more personal and effective?

You don't need to be a great specialist to effectively organize all communication processes. How so? Because our Voicebot will do everything (well, almost) for you.

Imagine that a client is calling to your clinic at 10 p.m. No one is there, because night shift employment is expensive. But each missed call could be a potential client, and no clinic wants that. Our system will receive a call, communicate with the client, find a suitable doctor, and make an appointment. Sounds good, right?

How to integrate this into your existing workflow and systems? Watch the video!

A shortcut to omnichannel customer communication

Platform to connect with customers across channels and countries

Apifonica’s cloud-based communication platform connects you with customers worldwide via voice, SMS, Facebook, Telegram and Push messenger using a single API. Your developers may use API for additional DIY solutions or we may form a dedicated team to deliver your solution.

Distributed geographical presence for cost optimisation

Our R&D capacity is concentrated in Eastern Europe, with a team of highly skilled minds. Location specifics allow us to offer excellent bespoke solution development at a fraction of the cost.

Custom project development for fastest roll out

Does your company have a tough roadmap and limited R&D resources? We can dedicate a team of our software & ICT professionals who will develop custom solutions to boost your time-to-market.

360 degree support to work with confidence

We offer a free 24/7 multilingual support via phone/email during your entire project. Development projects are led by account directors and executed by our solution experts and programmers. Each of our 100+ engineers and developers hold permanent roles, guaranteeing your project stability and expert guidance.

Build better customer relationships with less effort

Service Notifications

No more traditional customer interaction methods! Automatic notifications = the future.

Social Customer Care

Manual automation is history: Social Network messaging features are available on Apifonica cloud platform.

Feedback Collection

Collecting customer feedback is key to a modern business process. Automate feedback collection to save your time and money.

No-show Prevention

Reminders are a simple but necessary factor in communication. Automate this process to let your staff focus on other tasks.

Action Alerts

Have an online business and want to control order fulfilment? Custom automation ensures you immediately receive SMS alerts.

Maintain business privacy

Ensure safe communication between your customers and employees by masking their numbers. This service is available all over the world.

Smart Callback

A useful feature for online businesses. Solve conversion problems across your and client websites, increasing conversion up to 125%.

Order Status Updates

Keep customers informed of order processing and status changes with smart updates.

More Specific cases

We have developed special integration offers for companies that work in certain industries. See more in “INDUSTRIES”.

Why choose Apifonica?

Proven expertise

Solutions for all marketplaces and major platforms including European and Russian classified services and marketplaces.

Cost-effective

Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.

Unrivalled support

Dedicated project team providing 360 degree responsiveness and 24/7 availability.

Full GDPR compliance

Apifonica have fully implemented the EU's General Data Protection Regulations.

Prepare for it: Apifonica will make you say "wow!" and hit new business heights

Wow: Marketing strategy

We run joint automation projects with customer communications companies to develop ideas with specific results. Ask us “how?”

Wow: Services innovation

Remember our case example about automated clinic appointment booking? We can develop and support such automation projects across many sectors.

Wow: Sales Processes

Automation of omnichannel customer comms opens limitless chances to increase value without expanding staff or budgets. Send us your ideas and we will make them your reality.

Wow: Safety Solutions

We provide services for integrating user authentication (e.g. 2FA) into your systems. If you are a new company or company wishing to change provider, Apifonica is here to help implement such solutions.