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The app utilized the phone call masking function to oversee carriers’ contact with passengers. When a driver accepts an order, the app assigns virtual numbers to the driver and passenger, which remain active for 24 hours after the ride is completed. This ensures security and privacy for both parties.

The company, entering new markets, needed efficient and scalable business telephony with a single point of contact. The SIP trunk solution facilitated the seamless handling of inbound and outbound calls in 12 European countries using local numbers connected to a global centre, resulting in lower costs and improved customer service.

Students were missing up to 40% of classes due to an oversight or mistake. The school decided to remind them of upcoming lessons via text messages, which replaced ineffective emails. As a result, 90% of text messages are read within three minutes of receipt, and the absence rate has dropped significantly.

The goal was to successfully conduct a post-purchase satisfaction survey among customers of all stores worldwide and increase the response rate from an initial low level. We deployed an AI-based multilingual voicebot to ask post-purchase questions to customers in 29 markets over the phone, increasing the response rate more than fourfold.