Business professional using Apifonica communication platform

All-in-one communication platform with native AI

Automate customer communication at scale - one platform, one team that designs it with you

Your AI Agent runs directly on our own telecom network - the same platform that carries your calls, messages and numbers. AI Voice and Chat Agents, SMS and cross-channel campaigns, carrier-level calling and phone numbers in over 100 countries, with no one between your agent and your customer.
Get in touch

Who we are

More than a platform

Apifonica is a communication automation platform with over 10 years on the market. AI Agents, Messaging, Voice and Numbers all run on our own telecom backbone, operated by Tenios, our German licensed telecom carrier group entity, in telecom since 2001. One contract and one SLA cover every channel, and a single team is accountable for both the AI logic and the call quality.

The platform is only part of what you get
  • Our in-house analysts, telecom engineers and integration specialists analyse your processes
  • Design the solution around processes
  • Connect it to your existing systems
  • After onboarding, your team is trained to own and run everything themselves – or we keep running it with you

Our products

AI Agents

AI Voice and chat agents that resolve routine customer requests inside your systems - identifying callers, updating records, opening tickets and capturing structured data in real time.

Learn more

Messaging

SMS and cross-channel campaigns and transactional messages with delivery tracking, click analytics and automated opt-out handling in over 30 languages.

Learn more

Voice

Carrier-level calling with global connectivity - SIP trunking, Cloud-PBX, call routing and a programmable Voice API on our own carrier network.

Learn more

Numbers

Local, toll-free and international numbers in over 100 countries, with number masking to keep customer phone numbers private.

Learn more

Our clients

Trusted by businesses worldwide

MAN logo
ERGO logo
Toyota logo
Generali logo
Katowice Airport logo
Stock 1 logo
Betfan 1 logo
Dacor 1 logo
Leroy Merlin 1 logo
Callcom 1 logo
Plata logo
Petsy logo
Trans.eu logo
Da Grasso logo
Nova Post logo
Jahonts logo
LV BET logo
Villeroy & Boch logo
Burda Direct logo
Audi logo
Parloa logo
Casio logo
BMW logo
Orlen logo
Volkswagen logo
Kondrat logo
Haus des Meeres logo
Hiro Lift logo
Medicover logo
Promedica24 logo
The platform in numbers

Over 250 million calls and 70 million messages a month

5,000 calls
per minute
25 years
in telecom
3,000+ integrations
with CRM, ERP and business systems
1,800+
business clients
99.95%
uptime SLA
150+
languages supported

Connected ecosystems

The platform connects with your existing tools and business systems, keeping data synced across your operations for better visibility and shorter handling times.

About Apifonica

With over 10 years on the market, Apifonica helps businesses automate customer communication with AI Voice Agents and cloud telephony infrastructure. Repetitive work moves to the platform, and teams focus on the conversations that need human judgement.

Security & compliance

Data is hosted in Frankfurt, Germany. The platform is ISO/IEC 27001:2022 certified, PCI DSS SAQ A attested and GDPR-compliant, with SRTP for voice media, TLS in transit and AES-256 at rest.

Partner with Apifonica

Grow recurring revenue by offering communication automation to your clients. Choose the partnership model that fits your business - reseller, system integrator or software provider.
What clients automate with Apifonica
Healthcare
Healthcare
The win:
Cut no-show rates and protect appointment capacity.
The flow:
Deploy GDPR-compliant Voice Agents to handle appointment scheduling, prescription refills, and post-discharge follow-ups. Ensure patients get instant answers 24/7 while maintaining the highest levels of data privacy.
Recruitment and HR industry icon
Recruitment and HR
The win:
Reduce hiring time by up to 76%.
The flow:
Automate initial screenings and interview scheduling so your recruiters only talk to the top 10% of candidates.
Transport
Transport and Delivery
The win:
Launch and manage customer communication across regions from a single infrastructure.
The flow:
Protect customer privacy with masked numbers while supervising interactions between users and field personnel in real time.
Tourism
Tourism and Hospitality
The win:
Handle guest enquiries around the clock, across languages.
The flow:
Handle bookings, cancellations, and guest enquiries across languages, around the clock, with no night shift.
Gaming
Gaming and Entertainment
The win:
Reactivate dormant players, recapture abandoned registrations and run welcome calls within compliance limits.
The flow:
AI Voice Agents re-engage inactive players, recover abandoned sign-ups, and welcome new users with personalised conversations. Calls can use recognisable ambassador voices and include built-in age verification and responsible gaming prompts.
Lead qualification
Lead qualification
The win:
Automate lead qualification and reduce manual processing time.
The flow:
AI Voice Agents qualify inbound leads, filter low-quality requests, and sync structured data directly into your CRM workflows.
Ecommerce icon
E-commerce and Retail
The win:
Deliver faster and more responsive customer communication at scale.
The flow:
Send personalised order updates, resolve delivery issues instantly, and protect your marketplace with secure, masked communication.
Finance icon
Finance and Insurance
The win:
Accelerate claims and qualification by up to 50%.
The flow:
Automate the heavy lifting of claims intake, policy renewals, and payment reminders. Our AI handles the sensitive data collection with security built for regulated financial environments, freeing your brokers to focus on closing complex, high-value deals.
Client stories

Real results at scale

See how leading European enterprises use Apifonica to automate high-volume communication and reduce operational load.
Sarkor Telecom case study visual
Telecom
Sarkor Telecom: 17,000 calls in a single day handled without expanding the team
During outages, call volumes at Uzbekistan's largest alternative ISP spiked from 1,100 to 17,000 calls a day, leaving half of all customers unanswered. An AI Voice Agent integrated with billing, CRM and network infrastructure now resolves routine cases end to end.
over 100,000
Call minutes automated monthly
95%
Cases handled end to end by AI
78% to 91%
CSAT improvement
Haus des Meeres case study visual
Leisure & tourism
Haus des Meeres: over 8,500 calls on autopilot at Vienna's busiest aquarium
Recurring enquiries about opening hours, tickets and table reservations at the Ocean Sky restaurant interrupted staff throughout the day. An AI Voice Agent now answers first-line questions and processes reservations through to table selection.
8,539
Calls handled in three months
91%
Active caller engagement
67%
Reservations completed without staff
Jahonts case study visual
Retail
Jahonts: up to 45% lower SMS campaign costs for Latvia's leading jeweller
A single diacritic or copied character could shift a message from GSM to Unicode encoding, tripling segment counts and campaign spend. Real-time cost visibility in the platform exposed every driver before send.
30–45%
Reduction in campaign cost
85–95%
SMS delivery rate
Same-day
Campaign launch
Promedica24 case study visual
HR & recruitment
Promedica24: 12 recruitment workflows automated in 6 weeks across 4 countries
Europe's leading home care provider faced lead response times of 4 to 8 hours and availability checks that consumed days of recruiter time. An AI Voice Agent now runs recruitment, logistics, sales and quality-monitoring calls in four languages.
320×
Faster call processing
+22%
Lead-to-contract conversion
2 minutes
Lead response time
Baltic telco case study visual
Telecom
Baltic telco: triple the reach, double the conversions on contract renewals
Manual renewal campaigns reached fewer than half of customers before contracts expired and prices rose. A multi-language AI Voice Agent now contacts customers ahead of expiry, presents the renewal offer and captures commitments autonomously.
3×
Customer reach before expiry
27%
Renewal conversion rate
50–70%
Lower cost per call
Mexican microlender case study visual
Finance
Mexican microlender: 2× the recovery rate of human agents on 90-day overdue debt
Debts overdue by more than 90 days are typically written off as nearly uncollectible, and calling at scale with a 15-agent team would have cost over $34,000 per campaign. An AI Voice Agent with Smart Dialer handled the full volume in 2.5 days, doubling the promise-to-pay rate against the human benchmark.
80,000
Calls completed in 2.5 days
2×
Promise-to-pay rate vs human agents
over $31,000
Saved per campaign
Nova Post case study visual
Logistics
Nova Post: 12 European markets on one SIP trunk, no local telecom contracts
Expanding across Europe with no telephony infrastructure in new markets, Nova Post faced a patchwork of local providers, contracts and variable quality. A unified SIP trunk with local virtual numbers per country now routes all voice traffic to its global contact centre under a single invoice.
Under 48 hours
Number provisioning per new market
99.99%
Network uptime across all markets
over 50,000
Voice minutes monthly
BGK case study visual
Banking & HR
BGK: 99% of candidates rated the AI first contact positively
Poland's development bank wanted its Summer Academy internship campaign to reflect its image as a modern employer, but responding personally to over 5,000 applicants was beyond the team's capacity. An AI Voice Agent, recorded with a real recruiter's voice, now confirms every application within minutes - and following the pilot's success, supports recruitment from trainee to director level.
99%
Positive candidate rating of first contact
over 5,000
Applications handled
Trainee to director
Full recruitment scope
Wakacje.pl case study visual
Travel & HR
Wakacje.pl: 1.5 months of recruiter work saved in a single hiring campaign
During peak season, Poland's leading travel portal grows its workforce by up to 150%, making it impossible for recruiters to call every applicant. An AI Voice Agent now conducts structured first interviews covering experience, salary expectations, work format and availability - within minutes of each application.
1,800
Applications processed
3–5 minutes
Time to contact after applying
14 days
From first meeting to live
Leroy Merlin case study visual
Retail
Leroy Merlin: 62% of contractors reached by phone on overdue payments, the rest by SMS
Reminding contractors about unpaid invoices consumed hours of the accounting team's time every week. An AI Voice Agent now runs weekly reminder campaigns, retries unanswered calls, records questions and follows up unreachable contractors with a text - so no reminder goes undelivered.
49
Campaigns in 11 months
2,434
Contractors contacted
912
SMS follow-ups to unreachable contacts
Lafarge case study visual
Construction & HR
Lafarge: 9 in 10 candidates talk to the AI, 1 in 3 books an interview
With over 60 production plants and 1,800 employees in Poland, Lafarge's recruiters were losing hours to calling candidates and coordinating interview slots. An AI Voice Agent now handles scheduling across a structure of nearly 300 hiring managers, offering candidates a choice of dates and freeing recruiters for actual relationship-building.
9 in 10
Candidates engage with the AI
1 in 3
Book an interview
~300
Hiring managers supported
Domino's Pizza case study visual
Food service & HR
Domino's Pizza: candidate screening 40× faster than manual calling
Ukraine's largest pizza delivery chain hires continuously - cooks, cashiers and couriers - and pre-screening was consuming half of each recruiter's day. An AI Voice Agent called hundreds of candidates in parallel, presented open roles, let them pick a preferred district and routed interested candidates straight to recruiters.
1 hour
To complete all interviews, vs 40 man-hours manually
89%
Campaign coverage rate
~600
Candidates contacted
Enel-med case study visual
Healthcare & HR
Enel-med: 7 in 10 applicants fully qualified through AI interviews
Recruiting front desk and contact centre staff nationwide, the medical provider's dispersed structure meant thousands of applications and no way to interview everyone. An AI Voice Agent integrated with eRecruiter now calls each candidate on application, conducts the preliminary interview and writes the answers straight into the candidate's record.
91%
Candidates reached
74%
Completed the full interview
1,224
Qualified from 1,737 applicants
View all case studies
Nominations & awards

Award-winning technology and solutions

Recognised for innovation and real-world business impact, Apifonica has received awards and nominations from independent industry organisations, including a nomination for the European Contact Centre & Customer Service Awards (ECCCSA).

See what your team could automate

Bring a real process, and our team will show you how the platform handles it - from the first call flow to the CRM integration.
Talk to our team
Blog

Latest insights from Apifonica

Industry trends, AI Voice Agent use cases, implementation strategies and product updates.
3 min read
July product demo day: proactive conversation reviews and a stronger security record
Apifonica highlights proactive AI Voice Agent improvements at Katowice Airport, ISO 27001 certification, ...
August 6, 2026
1 min read
Sarkor Telecom: 17,000 calls in a single day handled without expanding the team
During outages, call volumes at Uzbekistan's largest alternative ISP spiked from 1,100 to 17,000 calls a day, leaving half of all customers unanswered. An AI Voice Agent integrated with billing, CRM and network infrastructure now resolves routine cases end to end.
August 5, 2026
1 min read
Haus des Meeres: over 8,500 calls on autopilot at Vienna’s busiest aquarium
Recurring enquiries about opening hours, tickets and table reservations at the Ocean Sky restaurant interrupted staff throughout the day. An AI Voice Agent now answers first-line questions and processes reservations through to table selection.
August 5, 2026
1 min read
Jahonts: up to 45% lower SMS campaign costs for Latvia’s leading jeweller
A single diacritic or copied character could shift a message from GSM to Unicode encoding, tripling segment counts and campaign spend. Real-time cost visibility in the platform exposed every driver before send.
August 5, 2026
1 min read
Promedica24: 12 recruitment workflows automated in 6 weeks across 4 countries
Europe's leading home care provider faced lead response times of 4 to 8 hours and availability checks that consumed days of recruiter time. An AI Voice Agent now runs recruitment, logistics, sales and quality-monitoring calls in four languages.
August 5, 2026
1 min read
Baltic telco: triple the reach, double the conversions on contract renewals
Manual renewal campaigns reached fewer than half of customers before contracts expired and prices rose. A multi-language AI Voice Agent now contacts customers ahead of expiry, presents the renewal offer and captures commitments autonomously.
August 5, 2026

View all posts

Talk to our experts
Schedule a meeting to discuss your communication setup and find the right starting point
After submitting the form, you will receive a response within one business day.
30 minute discovery session
A focused discussion on your current communication setup, priorities and where automation or infrastructure could help.
Product overview
A walkthrough of the platform areas relevant to you - AI Agents, Messaging, Voice or Numbers.
Next steps
A clear recommendation on scope, timeline and what a pilot or migration would involve.
Contact form person

Frequently asked questions about Apifonica

Haven't found what you are looking for?
Go to FAQ
What channels does Apifonica support?

Apifonica supports voice calls, SMS, RCS and cloud telephony infrastructure across multiple communication channels.

Can I build a Voice Agent without coding experience?

Yes. The platform includes a low-code visual builder with drag-and-drop tools for creating and managing conversational workflows.

How does Apifonica handle call quality and uptime?

Apifonica runs on carrier-level infrastructure with redundant systems, 99.95% uptime and real-time analytics for monitoring telecom activity and delivery rates.

How quickly can I integrate Apifonica into my existing system?

Most teams make their first API call within a day. The REST API includes clear documentation, ready-made SDKs and a sandbox environment for testing before deployment.

How does Apifonica cater to small-to-medium businesses (SMBs)?

Apifonica supports smaller teams and pilot projects on a usage-based model, with an entry point from 5,000 voice minutes per month. It suits businesses that have reached a consistent monthly call volume and want to begin automating routine interactions.

Haven't found what you are looking for?
Go to FAQ

Find the right setup for your communication needs

Explore AI Agents, Messaging, Voice and Numbers with guidance from our team.
Get started