Gain control over how your drivers
interact with customers
Protect customers' data from misuse, enhance customer experience, and shield your
business reputation with Call masking.
Let drivers and customers call directly to each other without revealing their personal phone numbers.
Track and record every call for quality control and claim resolution purposes. Get better visibility into the customer experience.
Call masking eliminates the need to share a customer's data with drivers and delivery personnel, facilitating personal data management.
Limit access to customers' data to prevent reputational damages like unsolicited calls and other issues.
Put customer experience
- Supervise communication between a driver and a passenger
- Disable phone connection between parties once the ride is complete
- Mask drivers' numbers to cut off competitor recruiters
- Provide a temporary channel for driver-passenger communication for each ride
- Strengthen your control over the customer journey
- Minimize risks of "leaking" user personal data
- Protect customers from receiving unsolicited calls
- Record conversation for quality control
- Ensure GDPR compliance
Example of successful
A "safe taxi ride" means much more than just an okay ride in the modern world. Taking extra steps to protect personal data adds a level of "safety" to the overall passenger experience. With the Apifonica's Call masking, Wetaxi gets more control of how and where driver-passenger communication happens.