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After implementing about 50 Voicebots in different industries our average statistics shows that 90% of people pick up the phone from Voicebot and 70% of them answer all questions during the call which lasts around 4 minutes. Based on the success stories we have with our clients, people don’t find it difficult or unpleasant to talk to Voicebot. Our Voicebot understands natural speech and interjections.

We offer 2 different packages and the cost depends on which package you choose and the number of contacts you want to process. The abovementioned variant with templates - Voicebot with Basic Functionality - would cost starting from 2800 PLN for 1000 contacts and integration. There’s also a Professional AI Voicebot with more comprehensive functionality.  You can find details on both variants as well as the exact costs on our pricing page. 

It depends on which variant of AI-Voicebot you choose since we offer 2. First one with templates - Voicebot with Basic Functionality - can be implemented in just a few days. You get a fully functioning AI-Voicebot with editable script templates, speech synthesis and recognition, webhooks, SMS triggered by action/answer, local phone number and reporting.

In certain cases customers need something very customised and we provide that as well. There’s a custom pro version with conversational scenarios featuring multiple sequences of events/replies. Such Voicebot can consult in multiple areas, understand multiple intents and its implementation may take from 3 to 5 weeks. 

We provide full support from initial idea to the release of the project: we’ll set it all up for you. Moreso, our expert team provides initial analysis of your business workflows to ensure you get the optimum solution based on your problems, needs and goals. Depending on the complexity of your business process we provide adaptation and integration of our solution into your business processes and ensure smooth integration with your CRM system.

So, let’s imagine a situation, where a bank customer calls a support, complaining about their credit card, which is not working. There are different ways to talk about this issue:

• my card is not working; 
• my card is blocked; 
• I couldn’t make a payment; 
• something is wrong with my card; 
• why can’t I make a payment 
  and so on. 

Voicebot can understand all these different variants, including interjections through intents. An intent is basically what the user wants or their intention. In this case the intent is the - ‘blocked card’. And all the different ways, in which the user can express it, are called the ‘training phrases’. In other words, they are the predicted phrases that the user may say. When the user’s utterance overlaps with, or matches the intent that the voicebot knows, then the voicebot knows how to react and what to say.

Voicebot automates repetitive tasks which saves time and prevents employees from burning out. They can concentrate on tasks requiring creativity and higher qualification which boosts the performance.