Improve Customer Satisfaction with shorter average waiting time and shorter average handling time
Voicebot for customer service - optimize
customer service in your company
93% of customers are likely to purchase again with companies that offer excellent customer service.
Optimise customer service with AI-Voicebot.
How Voicebot can help optimize
customer service in your company?
Clients’ requests pre-qualification
Helpline and Frequently Asked Questions (FAQ)
Order status notification or confirmation
Delivery notification or confirmation
Satisfaction survey
1000+
calls per second 24/7/365
NLP
voicebot understands natural language which boost engagement
150+
languages to talk to your leads like a local
Benefits from customer service
optimization with AI-Voicebot
Better customer experience
Voicebot works 24/7/365 and can process 1000+ requests at a time, thus your customers won’t have to wait. Voicebot will either resolve the issue or clarify details and transfer a request to a manager with all data in CRM. This shortens average handling time and increases the number of resolved issues.
Saving time & boosting performance
With Voicebot you save time on CRM management, as it automatically adds all data there, updates statuses and creates reports. You also save managers’ time on pre-qualification and FAQ as Voicebot can do it whilst managers can do more important and fulfilling tasks.
Optimising costs
Voicebot handles a surplus of customer calls in peak seasons and during new products launch, thus you save on new hires and overtimes. Voicebot handles low-value calls allowing you to get more value from your managers. Voicebot optimises costs and lowers cost-per-call.
Optimise your customer support processes
with AI-Voicebot
with AI-Voicebot
Here are examples of Apifonica Voicebot application
How does Voicebot for customer service optimization work?
Technology
Voicebot uses NLP to understand natural speech, it also can tell the difference between voicemail/answer machine and a human and can talk like a local in 150 languages. Voicebot uses webhooks to trigger actions: e.g. you change pricing in CRM and the call script automatically updates accordingly or you receive a request and Voicebot sends you a notification.
Ready-to-use solution
Voicebot can be implemented within a few days based on our ready-made templates. You get a fully functioning AI-Voicebot with editable script templates, speech synthesis and recognition, webhooks, SMS triggered by action/answer, local phone number and reporting. Our templates cover a lot of customer support cases, besides if needed we can create a custom scenario for your case, but it might take a bit longer.
Dedicated support
We provide full support from initial idea to the release, including integration. Depending on the complexity of your business process we provide adaptation and integration of our solution into your specific business processes and ensure it becomes its integral part with smooth integration with your CRM system.
Frequently asked questions (FAQ)
In which industries will Voicebot be useful for customer service?
Voicebot in customer service can take care of pre-qualification of requests, FAQ, order status and delivery confirmations, notification of any kind and satisfaction surveys. Automation of these flows could be useful for a variety of industries including retail, e-commerce, e-learning, medical centres, delivery services and many more. Moreso, Apifonica Voicebot not only automates communication, but CRM management as well. Such optimization of processes improves customer experience, boosts team performance and optimises costs - what business wouldn’t benefit from this?
How long does it take to implement Voicebot?
It depends on the complexity of the solution you need. For example, our Voicebot with Basic Functionality can be implemented within a few days. With it you get editable basic templates, embedded speech synthesis and speech recognition toolkit, as well as webhooks, SMS triggered by action or answer, local phone number and basic reporting.
There’s also Professional AI Voicebot with conversational scenarios featuring multiple sequences of events/replies, renewable keyword vocabulary. Such Voicebot can work with rejections and negative reactions, features machine learning algorithms and comprehensive reporting. It can consult in multiple areas, understand multiple intents and its implementation may take from 3 to 5 weeks.
There’s also Professional AI Voicebot with conversational scenarios featuring multiple sequences of events/replies, renewable keyword vocabulary. Such Voicebot can work with rejections and negative reactions, features machine learning algorithms and comprehensive reporting. It can consult in multiple areas, understand multiple intents and its implementation may take from 3 to 5 weeks.
Can Voicebot be adapted to industries other than those mentioned?
Apifonica Voicebot is a fully customizable solution for automation. This automation is tailored to your goals as our experts can analyse your workflows and find what should be optimised. Then we can customise our platform to fit your project: from basic automation of voice & text notifications to complex solutions fully integrated with your IT system featuring AI-powered voicebot, smart reporting and workflow automation. Book a free consultation to learn more.
How much does this solution cost?
The cost will depend on the package you choose. We offer 2 variants - Voicebot with Basic
Functionality and Professional AI Voicebot. Also the cost depends on the number of contacts you want Voicebot to work with. You can find details on both packages as well as exact costs on our pricing page.
Functionality and Professional AI Voicebot. Also the cost depends on the number of contacts you want Voicebot to work with. You can find details on both packages as well as exact costs on our pricing page.
Does Apifonica provide support with Voicebot deployments?
We provide full support in implementation from idea to release: we do all the setting-up for you. Moreso, our expert team can help you choose AI-conversational solution from simple to complex one based on your problems, needs and business goals. Depending on the complexity of your business process we provide adaptation and integration of our solution into your specific business processes and ensure it becomes its integral part with smooth integration with your HRM/CRM system enabling seamless data and processes flow.
Learn how to improve your
customer support with AI-Voicebot
customer support with AI-Voicebot
Optimise customer service with Apifonica
AI-Voicebot
Lower cost per call with optimised and more predictable support costs
Increase team performance freeing your agents from low value calls at pre-qualification
Automate CRM management, KPIs tracking and requests flow from stage to stage/team to team based on their status, setup triggers, etc.
Scale quickly & easily with no new hires: launch new products, enter new regions, go through peak seasons and A/B test scripts