Improve Customer Satisfaction with shorter average waiting time and shorter average handling time
Voicebot for customer service - optimize
customer service in your company
93% of customers are likely to purchase again with companies that offer excellent customer service.
Optimise customer service with AI-Voicebot.
How Voicebot can help optimize
customer service in your company?
Clients’ requests pre-qualification
Helpline and Frequently Asked Questions (FAQ)
Order status notification or confirmation
Delivery notification or confirmation
Satisfaction survey
1000+
calls per second 24/7/365
NLP
voicebot understands natural language which boost engagement
150+
languages to talk to your leads like a local
Benefits from customer service
optimization with AI-Voicebot
Better customer experience
Voicebot works 24/7/365 and can process 1000+ requests at a time, thus your customers won’t have to wait. Voicebot will either resolve the issue or clarify details and transfer a request to a manager with all data in CRM. This shortens average handling time and increases the number of resolved issues.
Saving time & boosting performance
With Voicebot you save time on CRM management, as it automatically adds all data there, updates statuses and creates reports. You also save managers’ time on pre-qualification and FAQ as Voicebot can do it whilst managers can do more important and fulfilling tasks.
Optimising costs
Voicebot handles a surplus of customer calls in peak seasons and during new products launch, thus you save on new hires and overtimes. Voicebot handles low-value calls allowing you to get more value from your managers. Voicebot optimises costs and lowers cost-per-call.
Optimise your customer support processes
with AI-Voicebot
with AI-Voicebot
Here are examples of Apifonica Voicebot application
How does Voicebot for customer service optimization work?
Technology
Voicebot uses NLP to understand natural speech, it also can tell the difference between voicemail/answer machine and a human and can talk like a local in 150 languages. Voicebot uses webhooks to trigger actions: e.g. you change pricing in CRM and the call script automatically updates accordingly or you receive a request and Voicebot sends you a notification.
Ready-to-use solution
Voicebot can be implemented within a few days based on our ready-made templates. You get a fully functioning AI-Voicebot with editable script templates, speech synthesis and recognition, webhooks, SMS triggered by action/answer, local phone number and reporting. Our templates cover a lot of customer support cases, besides if needed we can create a custom scenario for your case, but it might take a bit longer.
Dedicated support
We provide full support from initial idea to the release, including integration. Depending on the complexity of your business process we provide adaptation and integration of our solution into your specific business processes and ensure it becomes its integral part with smooth integration with your CRM system.
Frequently asked questions (FAQ)
In which industries will Voicebot be useful for customer service?
How long does it take to implement Voicebot?
Can Voicebot be adapted to industries other than those mentioned?
How much does this solution cost?
Can Voicebot be adapted to industries other than those mentioned?
Does Apifonica provide support with Voicebot deployments?
Learn how to improve your
customer support with AI-Voicebot
customer support with AI-Voicebot
Optimise customer service with Apifonica
AI-Voicebot
Lower cost per call with optimised and more predictable support costs
Increase team performance freeing your agents from low value calls at pre-qualification
Automate CRM management, KPIs tracking and requests flow from stage to stage/team to team based on their status, setup triggers, etc.
Scale quickly & easily with no new hires: launch new products, enter new regions, go through peak seasons and A/B test scripts