I love to share cool use cases that Apifonica customers are doing. We have a customer in Southern Europe, Italy more specifically. Italy is quite famous for not being tech-savvy country, but they do cherish their food. Small family owned Italian restaurants are very tasty.
Dynamic IVR gives you the possibility to build the IVR tree during the call, depending on the choices the caller makes or the events in the outside world.
Digiassistentti, a business IT solutions provider from Helsinki, just announced the successful integration of Apifonica’s SMS functionality with industry-leading Freshdesk™ customer support software.
For most, bulk SMS marketing means sending the same message, across thousands of recipients, in hope that a fraction of a fraction of a percent would respond. Some probably would, but you can do better than that.
Meet PhoneGuard: the phone privacy app that elegantly filters out unsolicited callers.
Meet ROME: a neat two-way SMS proof of concept to demonstrate SMS dependability. Built on top of Apifonica over one weekend.
Modern things are learning to speak with people in the same language and through “human” channels, including phones, messengers and SMS.
Did you ever count how often you return a chat message with a phone call? With “I’ll call you right back” instead of typing the entire thing? In my experience,five out of ten work-related chats end up with a call. And it’s not just me. Webchat software vendors, beware .You might be missing something.
Business and public sector both suffer from the disaster commonly referred to as a "client no-show". Despite its omnipresence, up to this moment humanity came up with only two ways of confronting the missed appointments problem. Of those two, only one is scientifically approved.
Some of the most financially successful new technology is not new at all, or sometimes isn’t even a technology. An awesome example of Eastern Europe web call-back boom that would have made Steve Jobs jealous, proves it perfectly.