Customer Service Notifications

Customer Notifications

Engage, support, and win customers back with relevant messages on the right channels

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Traditional ways of customer interaction lead to disengagement and inefficiency.

They don’t get through: 80% of emails are never opened
They involve a lot of mindless, repetitive, tasks
They are limited by hardware capacity and make customers feel underserved

 

It doesn’t have to be like that. Apifonica helps maintain a better customer relationship with less effort.

It reaches customers in their natural habitat: mobile, web, and social
It reduces manual tasks with intelligent automations and conversation workflows
It provides tools and team to upgrade customer experience without replacing the existing solutions

Here is how it works

 

All communication channels to reach customers where they are

Interact with customers on the phone, web, mobile, and social. Maintain interaction history across channels.

 

Intelligent automations to reduce manual tasks

Set up triggers to send notifications and place calls automatically. Integrate conversation bots to handle initial customer queries

 

Custom project development to roll-out faster

We dedicate a team of our very own software & ICT professionals to tailor custom solutions for enterprise clients and speed up their time-to-market.

Learn more

 

APIs & SDKs for software developers to build new experiences with ease

Use standard HTTP request and XML instructions to add voice & messaging features to your app. Apifonica’s API is pretty simple so you will easily find your way through it.

Explore the API

EXPLORE APIFONICA WAYS TO MAKE CUSTOMERS FEEL WELL SERVED

 

FULFILLMENT SERVICE KEEPS CUSTOMERS IN THE LOOP

When the order is placed in the shipping box, company’s software automatically takes a photo and sends it to the recipient on Facebook Messenger, with 
a note ”On it’s way! Will be there  in less than two days”. 
 
Also, if by any chance the package turns out to be a wrong one, the recipient can let the company know, which promises to notably reduce the number of returns.  
 

REAL ESTATE MARKETPLACE MATCHES BUYERS WITH SELLERS

When a potential buyer calls on the ad and the call isn’t answered, they hear 
a pre-recorded message offering to talk with alternative seller. If accepted, smart algorithm places a call to all the realtors with offers matching buyer’s criteria. The one who picks the call first, gets the lead. 
 
No surprise, realtors are willing to pay much more for qualified leads than 
for merely ad placement. As a result, site’s monthly revenues have increased four-fold.
 

SPORT CLUB RE-ENGAGES THEIR FANS WITH PERSONAL REMINDERS

Rugby football club utilizes Apifonica to make phone calls with recordings from their star players  promoting next games and season tickets. After listening, fans can choose to connect to the ticket office or listen to the latest club news. 
 
Apifonica tracks call volume in real-time and only places new call when the ticket office reps are available, so the response is always immediate.