Customer Service Notifications
Traditional ways of customer interaction lead to disengagement and inefficiency.
It doesn’t have to be like that. Apifonica helps maintain a better customer relationship with less effort.
Here is how it works
Interact with customers on the phone, web, mobile, and social. Maintain interaction history across channels.
Set up triggers to send notifications and place calls automatically. Integrate conversation bots to handle initial customer queries
We dedicate a team of our very own software & ICT professionals to tailor custom solutions for enterprise clients and speed up their time-to-market.
Use standard HTTP request and XML instructions to add voice & messaging features to your app. Apifonica’s API is pretty simple so you will easily find your way through it.
EXPLORE APIFONICA WAYS TO MAKE CUSTOMERS FEEL WELL SERVED
When the order is placed in the shipping box, the company’s software automatically takes a photo and sends it to the recipient on Facebook Messenger, with a note ”On its way! Will be there in less than two days”.
Also, if by any chance the package turns out to be a wrong one, the recipient can let the company know, which promises to notably reduce the number of returns.
When a potential buyer calls on the ad and the call isn’t answered, they hear a pre-recorded message offering to talk with an alternative seller.
If accepted, smart algorithm places a call to all the realtors with offers matching buyer’s criteria. The one who picks the call first gets the lead.
No surprise, realtors are willing to pay much more for qualified leads than for merely ad placement. As a result, site’s monthly revenues have increased four-fold.
Rugby football club utilizes Apifonica to make phone calls with recordings from their star players promoting next games and season tickets.
After listening, fans can choose to connect to the ticket office or listen to the latest club news.
Apifonica tracks call volume in real-time and only places new call when the ticket office reps are available, so the response is always immediate.
BETTER CUSTOMER COMMUNICATION IS JUST A CLICK AWAY