Is it possible to have a phone interview with each candidate who applies? HR Voicebot at Enel-Med

Anna Sopova
Success stories

The recruitment process, regardless of the company that conducts it, usually involves such challenges. These are resumes arriving in the CRM system or in the company's mail, the layout and content of which have remained unchanged since the 1990s. These are candidates, many of whom are completely incompatible with the profile of the individual you're looking for. That's a huge amount of time you have to dedicate to analyze the applications you receive. The examples can be multiplied. However, everything comes down to the number of applications you receive. Can the staggering number of applications flowing into your email inbox every day be analyzed without missing a single document? Is it possible that each candidate who responds to your ad gets a response back, even if it's a rejection? These and many other similar questions are asked by hundreds of recruiters every day.

Modern technology and artificial intelligence are coming to the rescue. One solution is the voice-based assistant called HR Voicebot. It's a modern tool that can conduct preliminary interviews for a recruiter. While doing so, it compares the candidates' answers with the requirements for the position, and then qualifies the job applicants. Voicebot puts all the acquired information into the company's CRM system, which allows you to make a much more efficient and effective screening of candidates.

Enel-Med is a good and, most importantly, a vivid example of how Voicebot operates. Check out how the company streamlined its recruitment processes with Voicebot and what are the benefits of such a solution - not only for the company, but also for the candidates. Enel-Med's Recruitment Manager Paulina Zdunek answers the most important questions on preliminary telephone interviews conducted by the Voicebot.

What recruitment challenge was the reason your HR team decided to use Voicebot?

At Enel-med, we recruit front desk and call center employees nationwide. The challenge for our team was the dispersed structure and the number of candidates applying for these positions. We decided to streamline the process with the use of Voicebot and shorten it by a preliminary phone interview, all the while maintaining the existing quality of the interviews. In addition, Voicebot guaranteed the chance to speak with each candidate who applied to our company.

What was the key factor that made you choose Voicebot for this type of recruitment? Were you convinced of the efficiency of this tool from the beginning?

Our goal was to shorten the recruitment process with a phone interview, and to provide each candidate with a virtual assistant who creates a sense of comfort for the interviewee by responding immediately to the application. Voicebot conducts phone interviews with each candidate while giving basic information on the position without involving the recruiter in the process. We feel this is an invaluable advantage of this type of solution. The candidate feels taken care of, whilst we gather the necessary information for further evaluation.

Have you had concerns before starting the project with Voicebot? Were they confirmed during the implementation of operations, or was it the opposite?

We had been thinking about such a solution for a long time, however, the tools available on the market did not quite meet our expectations. Apifonica's offer fit our needs and allowed us to achieve our goals.

How did you go about implementing Voicebot into the project? Was it time-consuming and what kind of effort on your part was required? How was Apifonica's support in this regard?

Due to the scattered recruitment, the number of incoming resumes and active processes at one time - it was a challenging task for us. On top of that, we were dependent on maintaining already developed solutions from eRecruiter, e.g. multirecruitment. Bartek Malinowski from Apifonica was an invaluable support for our company. Together we tried to find solutions to the obstacles that appeared along the way and develop tailored solutions for Enel-Med. The implementation of Voicebot, from the moment we started discussions to the first tests, took 3 months.

The implementation process consisted of five steps
– adds Bartosz Malinowski, Business Development Manager at Apifonica:

  • 1. Development of the Bot's schema and script
  • 2. Speech recordings
  • 3. integration with eRecruiter system
  • 4. 14-day free trial
  • 5. Start of commercial use

In this case, the implementation took a relatively long time due to the unusual integration, tied to the eRecruiter system's multirecruitment function. Furthermore, we designed and implemented two Voicebots for a number of various recruitment projects.
– Bartosz concluded.

How do you evaluate Voicebot's integration with the eRecruiter system?

Voicebot has a great synchronization with eRecruiter. Candidates apply using a form from within the ad, Voicebot calls the candidate and collects all the data of interest. Next, the answers provided go to eRecruiter, specifically to the candidate's account as a note. This way we have all the necessary information in one place.

What outcomes do you see or expect? What is the biggest benefit for you?

The biggest benefit for us is the shortening of the recruitment process. Based on the information collected during the Voicebot interview, recruiters select the candidates they want to interview and invite them to a follow-up meeting right away. In the entire recruitment process, the aspect of providing comfort to candidates who are waiting for contact as well as in-depth information on the desired job is insanely important. Voicebot is a great help in taking care of this area and seals the recruitment process.

HR Voicebot Centrum Medyczne Enel-Med

HR Voicebot Centrum Medyczne Enel-Med

What would you advise recruiters who, like you, are facing the challenge of mass recruitment and are hesitant whether Voicebot is a good solution for them?

If you are planning to optimize the process of mass recruitment in your organizations by reaching the largest number of candidates on the market in the shortest time possible, and you don't have the ability to increase the resources of your HR team, then I can recommend this solution wholeheartedly.

The Enel-Med case study is a good example of the fact that it is worth taking advantage of modern solutions and the opportunities that artificial intelligence now offers us. What is important, in the case of Voicebot, the full implementation of the solution requires several weeks to several months. This is a relatively short period, taking into account how labor-intensive and, above all, time-consuming recruitment itself can be. On top of that, Voicebot also helps build the company's image with approved and rejected job applicants, thanks to the feedback sent to applicants (even if it's a negative response).

Wondering what an interview with Voicebot looks like? Call 22 250 05 44* and see for yourself!

*The phone numbers and responses will be processed by SmartTeI Plus OÜ, based in J. Vilmsi str. 47, 10126, Tallinn, Estonia, registered with the National Court of Estonia under number: 128915576, VAT no: EE101638452 and operating under the brand name APIFONICA. Your data will be stored for a maximum of 60 days after the call. Details on data processing can be found here.

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