Apifonica’s Voicebot just got friendlier with the visual scenarios feature

Anna Sopova

We’re introducing a fresh update to Apifonica’s Voicebot: visual scenarios. This feature allows non-technical users to launch automated calling campaigns faster and with more confidence. 

Apifonica’s Voicebot is a web-based solution that allows non-technical users to create and manage automated calling campaigns fast and easy. Thanks to boilerplate scenarios, launching a campaign doesn’t require any technical skills from a user. Filling in a simple web form and uploading a contact base is all it takes to reach a virtually unlimited number of contacts in a matter of minutes.

Visual scenarios make this process even easier. While you fill out the form, Apifonica creates a graphical diagram of your scenario. This happens automatically in real-time: as soon as you fill in the field, the corresponding element immediately appears on the screen. Thanks to visual support, you may design the logic of your campaign with more confidence and double-check scenarios before launch.

Visual scripts are available for all the boilerplate scenarios in the Voicebot library. These include:

  1. CSI/NPS survey

    This scenario allows users to collect feedback from their customers or to gather additional information about them. The Voicebot will call all the contacts, ask questions, collect answers, match them against your criteria, and provide a clean report. This scenario is widely used by HR departments that need to gather additional information about job applicants (like salary expectations, interest in a specific job opening, or presence of a driver’s license).

  2. Communication triggered by call status

    This scenario will adjust the Voicebot’s actions depending on whether the contact has answered the call or not. For example, if the call is answered, the Voicebot will start a conversation and send a “thank you” SMS afterwards. If not, the Voicebot will send a different SMS or schedule another call attempt. This scenario is popular among Apifonica’s customers from the sports and entertainment industry.

  3. Communication triggered by user action

    In this scenario, the Voicebot selects its next action depending on the customer’s response. For example, if the customer presses “1”, the Voicebot asks the next question; if “2”, the bot sends SMS; if “3” - says goodbye and hangs up the phone. 

Visual scenarios are the first in the series of upgrades to the Voicebot functionality. More features will follow shortly, including speech recognition and drag-and-drop user interface, stay tuned.

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