Use Apifonica to enhance your CRM with Voice and Messaging functionality
Whether calling or messaging, manage all customer communications within your CRM system using Apifonica’s CRM solution
Values of CRM integrations
Overview of your customer interactions
Track and create recordings of your entire customer communications, store recordings for easy access and analysis to discover potential potential customer service improvements.
Smart Call Forwarding
End business lost due to miscommunication or delayed response to your customers. Automatically handle all the incoming leads and forward them to the right people as well as make calls from within the CRM.
Apifonica’s full custom nature ensures our telecom and messaging features fit your CRM perfectly. We provide 24/7 support to ensure you receive the best solution for your unique CRM requirements.
Feature-rich telephony and messaging
Make and answer phone calls direct from your CRM software.
Send and receive messages via SMS, WhatsApp, Viber, Facebook Messenger and Telegram.
Calling and Messaging Campaigns
Create personalised Outbound IVR or Messaging campaigns to reach customers with relevant info or company news.
Define inbound call distribution between managers. With broad filtering, incoming calls can be distributed based on time of call, customer query or other parameters so your customers always reach the right contact no matter what number they call.
Create personalised reports for full overview of your customer service performance.
Worldwide Phone Numbers
Connect with customers wherever they are and use their local number code to do so. Customers will be more confident to answer if a local phone extension is used.
Features of Cloud Telephony and Multi-Channel Messaging
Call-Triggered CRM Actions
Message-Triggered CRM Actions
Text-To-Speech and Speech-To-Text
Messaging Over Popular Social Channels
Cross-Channel Messaging Workflows
Built-in Call Recording
Why choose Apifonica?
Backend - done!
We provide a ready-to-use backend solution tailored to your exact needs so you don’t need to build it yourself.
Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.
Dedicated project team providing 360 degree responsiveness and 24/7 availability.
Full GDPR compliance
Apifonica has fully implemented the EU's General Data Protection Regulations.
Get your CRM voice & messaging automation solution up and running in 4 steps
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