Phone number masking
By keeping your customers’ private phone numbers hidden,
you can protect both their privacy and your revenue.
What is phone number masking and how it works?
Are you connecting customers (shoppers) with contractors (vendors) in a cab, service, sales or food ordering app? Replace their phone numbers with virtual numbers to ensure privacy and security.
Masking the phone number protects your revenue by preventing users from leaving the platform and completing transactions elsewhere, and gives you knowledge of your customers’ interactions, allowing you to improve your offer and CX.
Masking the phone number protects your revenue by preventing users from leaving the platform and completing transactions elsewhere, and gives you knowledge of your customers’ interactions, allowing you to improve your offer and CX.
01.
We pair a temporary number (alias) with the customer’s real phone number.
02.
To contact the customer, the contractor calls the alias. We redirect the call to the real number without revealing it.
03.
The number is also not disclosed when it is the customer who initiates the call to the contractor.
04.
Every call made through the temporary number is recorded and logged.
20 M
hidden phone numbers
1 M
temporary
numbers
numbers
70+
partners providing local numbers
120
countries where number masking works
Full GDPR compliance
and customer security
Allow your customers to interact freely with vendors, drivers or couriers – they will never have to share their private data.
Stop losing revenue
Masking a phone number prevents users from completing transactions outside your platform.
Track and analyze data
Learn the details of your customers’ interactions
and use them to improve their experience on the platform.
and use them to improve their experience on the platform.
Ensure
privacy
privacy
Masking phone numbers keeps your customers safe and your communication flow uninterrupted.
Provide experience
Customers know that they won’t receive unwanted calls, so they communicate much more readily.
Where masking your phone
number really makes a difference?
Job listings
Taxis and transport
Food delivery
Online dating
Minor services
A customer
success story
32,500
inbound calls made per month
28,000
minutes of protected calls each month
1,100
landline numbers
assigned to users
assigned to users
80,000
queries to the API per month (creation of number pairs)
Chama was founded in November 2016 with the ambitious goal of modernizing and improving the LPG distribution network in Brazil. Today, it connects thousands of vendors with millions of customers, becoming one of the leaders in the industry.
At the time of our service, the company worked with 1,264 vendors and operated in six regions in Brazil. Its mobile app recorded 29,000 downloads on iOS and 262,000 downloads on Android.
At the time of our service, the company worked with 1,264 vendors and operated in six regions in Brazil. Its mobile app recorded 29,000 downloads on iOS and 262,000 downloads on Android.
Protect your customers
from unwanted calls
from unwanted calls