We have direct seamless integration with chatGPT, which allows you to pass the processing of the question there, but the control of the answers remains on our side. Further actions are governed by the logic of our UI.
revolution: Voicebot + СhatGPT
Discover the power of conversational AI by using Apifonica's Voicebot with ChatGPT.
Provide even friendlier communication and better performance!
One of our clients needed to hire 10+ cleaners in a short period of time. They
needed a lot of CVs to hire
that many people and this position is not exactly a candidate magnet - it’s not an IT specialist or SMM
manager. They A/B tested a vacancy ad with Voicebot and the one with standard application flow.
How chatGPT compliments Voicebot?
Better replies and less training:
Automatic intent recognition:
Need: a friendly dialogue that solves the customer's problem and achieves your business goal
Solution: Apifonica Voicebot + ChatGPT
ChatGPT and Voicebot: why do you
need it and how does it work?
More natural dialogue
Better intent recognition
Ultimate flexibility within the given scenario
Faster launch of a Voicebot
“Before adding chatGPT, in case conversation goes off the script, Voicebot would try to get the user back to the initial script or transfer a call to an agent. Even though we had a pretty low percentage of such call transfers - 15% - with chatGPT we can now ressolve even more issues automatically extending the number of intents.”
ChatGPT also works in our case as the script designer's assistant, which allows you to make and test scripts automatically. Pros for the client - better quality of scripts, more intentions covered by one script, automatic testing.
success of conversation automation:
This is a new quality of communication and an
unprecedented way to reach customer expectations!
increase resolution rate to 90-95%
decrease the number of calls passed to agents up to 5%
With chatGPT the launch of Voicebot is even faster now
Before chatGPT it used to take from 3 to 5 days to launch a basic Voicebot with script templates or a few weeks to launch a more comprehensive version featuring ML algorithms, scripts covering multiple intents and comprehensive reporting. With chatGPT simplifying the process of script creation (if the company has data on the calls which have to be automated e.g. calls log from customer support) the launch of a comprehensive version can be done in 1-2 weeks or even sooner depending on the complexity of integrations required.
naturalness and seamless conversations,
and Apifonica's Voicebot guarantees high
quality and effectiveness of campaigns