Maximum reach
Apifonica's optimal mix of voice and SMS reaches 9 in 10 contacts in your database.
Retail marketing automation
with B2C voice & SMS
Case study
Automated CV screening
for Decathlon, a major
sporting goods retailer
for Decathlon, a major
sporting goods retailer
Maximum reach
Engaged customers
Unbeatable
conversion rate
conversion rate
Cost reduction
How Voicebot
for retail works
for retail works
Voicebot calls a customer and speaks off your message, just as humans do. Use it to deliver news, special offers, discount codes, birthday greetings, order status notifications, and more.
01.
Retail Voicebot contacts a customer immediately after the order is placed.
02.
Voicebot speaks off your message, just as humans do, driving action better than other engagement tactics.
03.
Delivers news, special offers, discount codes, birthday greetings, order status notifications, and more.
04.
Voicebot adds a summary of the call to your CRM.
05.
Receive real-time statistics with complete visibility into campaign performance.
60%
lower operational
costs
costs
4-5
times higher open
rate (SMS vs. email)
rate (SMS vs. email)
80%
reduction in live
agents calls
agents calls
3 000+
integrations with other
software
software
From tedious routines
to automated workflows
Trusted by leading
companies around Europe
24/7
high-priority customer
support
support
100%
of messages delivered
to customers
to customers
Simplified
data collection and
processing
processing
Runpay uses Apifonica's retail marketing automation to enable retailers to provide high-quality customer loyalty schemes. Runpay provides fintech services to thousands of businesses, from utility companies and ticketing firms to retail outlets worldwide.
"We felt that Apifonica clearly understood our need to provide high level, efficient customer service, explains Sergei Zamuruev, Project Manager for Loyalty Products for Spain at Runpay. "It's vital that individual customers signing up to a retailer's loyalty scheme have a positive experience, as this impacts their view of the retailer, who has entrusted us to provide this service on their behalf."Audio case studies
Retail Voicebot
makes it easier for
Warehouses
Fashion retailers
Medium and large retailers
Dropshipping services
Home goods retailers
Multi-channel
communications work
where email fails
communications work
where email fails
Engaging experience
Thanks to retail marketing automation, 7 in 10 customers interact with voice and text communications sent via Apifonica.
More capabilities to
convert and engage
retail sector customers
convert and engage
retail sector customers
Unbeatable conversion rate
Drive optimal conversion rates. Automated, behavior-triggered communications reach customers at the right time via the right channel.
Crystal clear results
We track calls and messages in real-time and provide statistics with complete visibility into campaign performance: who answered, who clicked the link, who called back etc.
Multi-channel is
the future of B2C commerce
in the retail sector
the future of B2C commerce
in the retail sector
Fast response
Make customers feel you value their time. Voicebot responds instantly to customer inquiries, eliminating the annoying "please hold the line." If the Voicebot can't handle the query itself, it connects the customer with a human agent.
Cost reduction
Voice AI in the customer experience space can mean a lot of savings in terms of time and money. Retail marketing automation drastically reduces the average call handling time and operational costs while increasing satisfaction and engagement rates.
Automate your
daily routines
daily routines
Keep customers engaged, encourage repeat purchases, and make buyers feel confident about their orders by sending purchase confirmations and delivery notifications. Collect customer feedback with automated surveys.
After setup
- Gain valuable insights into consumer behavior
- Deliver interactive content through voice commerce
- Send hot deals and promotions directly to loyal customers
Automation of pre-qualification and other parts of sales and customer support funnel with AI-powered Voicebot