Get the best conversion rates with
automated b2c voice & messaging

Case-study
Automated CV screening for
Decathlon, a Polish sport retail giant
93%
Maximum Reach
65%
Enganing experience
18%
Unbeatable
conversion rate
50%
Cost Reduction
How voicebot for
retail is working
Calls a customer and speaks off your message, just as humans do. Delivers news, special offers, discount codes, birthday greetings, order status notifications, and more.
01.
Retail Voicebot will contact a client immediately after the order is placed
02.
Robot speaks off your message, just as humans do, driving action better than other engagement tactics
03.
Delivers news, special offers, discount codes, birthday greetings, order status notifications, and more
04.
System sends data back to the CRM, delivering a brief, transcribed summary of the call
05.
Receive real-time statistics with full visibility into the campaign performance
60%
Operational Cost
Savings
4-5
4-5 times better Open
Rate (SMS vs. Email)
80%
Reduction in Live
agents calls
3000+
Integrates with 3000+
apps and services

Pains/Gains

Most of the queries in your call center refer to inquiries relating to availability, store information, coupons, ingredients, and other simple topics.

A hands-free, interactive, and frictionless customer experience similar to interacting with a friendly and helpful store assistant and opens a value of ‘use-cases’ for the responses that they deliver using conversational AI.

COVID-19 fuelling increased demand for contactless shopping

As we move towards a voice-first world, and people relying even more on their smartphone’s voice assistants, it is important for brands to embrace this paradigm shift, or risk being left out!

You never know if the customer has understood your message.

You always know how a customer reacted to the call: did they listen, how they responded, etc.

Trusted by leading
companies around Europe

24/7
Prioritised customer
service
100%
of clients received message
from the company
Simplified
data collection and
processing

Runpay uses Apifonica to enable retailers to provide high quality customer loyalty schemes Runpay provides fintech services to thousands of businesses, from utility companies and ticketing firms, to retail outlets worldwide.

Providing cost savings with global scalability
“We felt that Apifonica clearly understood our need to provide high level, efficient customer service,” explains Sergei Zamuruev, Project Manager for Loyalty Products for Spain at Runpay. “It's vital that individual customers signing up to a retailer’s loyalty scheme have a positive experience, as this impacts their view of the retailer, who has entrusted us to provide this service on their behalf.”

Read about all results in our blog

Audio Case Studies

Smart
Voicebot

Voicebots call your customers and relay messages as a human would. Use the Voicebot to deliver news, special offers, discount codes, birthday greetings, order status updates, and more. Customers can receive an SMS link to related content on your website.
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Mass outreach
campaign

Reach hundreds of thousands of people in record time. Apifonica delivers urgent notifications via voice & text channels 4x faster than average SMS providers.
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Service
notification

Send purchase confirmations and delivery notifications to keep customers in the loop. Use automated surveys to collect customer feedback.
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Retail Voicebot
makes it easier for

Warehouses

Fashion retailers

Medium and large retailers

Dropshipping services

Home goods retailers

Multi-channel
communications work
when email fails

  • Maximum reach

    Apifonica's optimal mix of voice, SMS, and social networking channels meaan 93/100 average contact attempts reach customers.

  • Engaging experience

    Relevant, impactful content reaches 65/100 customers who engage with the brand.

More capabilities to
convert and engage
retail sector customers

  • Unbeatable conversion rate

    Drive optimal conversion rates. Automated, behaviour-triggered communications reach customers at the right time via the right channel.

  • Crystal clear results

    We track calls and messages in real-time and provide statistics with full visibility into campaign performance: who answered, who clicked the link, who called back etc.

Multi-channel is the
future of b2c retail
sector communications

  • Efficiency

    With voicebots replying to consumers, the entire wait game is eliminated, offering a much more personalized experience that makes them feel valued. If there is an issue that the bot can’t handle, it passes it on to a human agent at the right time.

  • Reduce costs

    Voice AI in the customer experience space can mean a lot of savings in terms of time and money. It drastically reduces the average call handling time and operational costs, while increasing satisfaction and engagement rates.

Automate your
Retail Workflow
Keep customers engaged, encourage repeat purchases, and make buyers feel confident about their orders by sending purchase confirmations and delivery notifications. Collect customer feedback with automated surveys.
After you set-up
  • Gather Valuable Insights On Consumer Behavior
  • Bring Interactive Content Through Voice Commerce
  • Send hot deals and promotions directly to the loyal customers
Automation of pre-qualification and other part of sales and customer support funnel with AI-powered Voicebot

Other Apifonica Products

Sip trunk & numbers

Get a single global telephony provider for all your voice communications. In all the countries where you need a local voice presence, we got you covered with local phone numbers, one contract, and one monthly invoice.
  • Phone numbers of all kinds
  • 120 direct connections
  • APIs for centralized service management
Learn more

Marketing messaging

Send mass SMS worldwide through an intuitive web interface, or use our API to integrate SMS with your existing software.
  • Built-in URL shortener & advanced tracking
  • Campaign performance reports in real-time
  • Message personalization capabilities
Learn more

Phone Number Masking

Protect your customers' personal phone numbers from theft and inappropriate use. Enable direct contact between customers and job executors without revealing their permanent phone numbers.
  • Privacy while calling and texting
  • GDPR compliance
  • Call tracking, recording & analysis
Learn more