SMS Surveys: the strong way to ensure customers are delighted
Mobile SMS Surveys generate clear insights into what your customers want. You can ask for their opinion and feedback, launch a quiz or run a vote. Unlock promising new communication methods with the Apifonica Platform
A business takes care of itself and its customers. More feedback equals better performance
Drive engagement
Humans check their phones over 100 times a day, so text message surveys are more likely to be opened and responded to than email surveys.
Collect feedback quickly
Unlike other surveying methods, SMS surveys don't require follow-ups or in-depth data gathering processes. In most cases, customer responses are immediate.
Cut surveying costs
SMS surveys are perhaps the least costly way of knowing how your customer thinks
Data you can count on
People often feel uncomfortable sharing real opinions in face-to-face or phone surveys. SMS surveys produce more honest responses
How to set up SMS Surveys
Set up the right system interactions for you
Receive a number from our inventory and ask us how to write the few lines of code to connect your software to our platform.
Our platform runs scripts to filter customer responses by parameters
When an SMS is received from survey participants, Apifonica passes message parameters to a server. New participants get status 0, repeat responders get status 1 etc.
Send surveys
When a request is received from a server, Apifonica checks a customer’s current status (how many questions have been answered already) and sends the next question accordingly to the scenario.
Receive data quickly for use in further processes
Apifonica will repeat steps 2-3 until the SMS survey is completed and gather all data in the right place for your company’s software to use.
Why put SMS surveys to use?
Customer care
Contact base growth
Market research
GDPR compliance
Apifonica SMS SurveysThree reasons to choose Apifonica
Infrastructure
We provide company-owned communication nodes and an in-house development team.
Good rates
Starting from as low as €0.002 per minute, €0.01 per SMS, and €0.9 per number.
Best support
We’re around 24/7 to help make your business the most innovative there is.
Apifonica SMS SurveysHow to start working with us
Step 1
Click below to make contact with us
Step 2
Chat about your specific requirements
Step 3
Try out free tests for system suitability before launch
Step 4
Be prepared to see your business grow today
