Enjoy our shortcut to optimising customer communications and omnichannel notification value
Engage, support, verify and win custom by deploying relevant messages on the right channels. Discover how our cloud-based voice and text communications features can be embedded into any software
Why do businesses rely on Apifonica for setting up notifications?
90% of people read a text message within the first 3 minutes. Meanwhile, 80% of emails are never opened
Happy marketing & sales
Reach your audience directly on their mobile phone, which is their most personal communication device, and gain new targeted clients 7x easier
Run countless communication initiations via text and voice at the same time using intelligent automation and conversation workflows
Safety & verifying
We offer full 2 factor authorisation, the most secure way to confirm users in various high loss risk environments
No more boring routines
Many mindless and repetitive tasks are reduced using our intelligent automations and conversation workflows
Serve customers fully
Current company solutions may limit your ability to serve your customers. Apifonica’s automation ensures unlimited capability
Which sectors use Apifonica’s Notification Platform?
Order status notifications, Promotional communications, Phone number masking, Inbound contact centre, Dynamic IVR, 2-factor authentication
Transportation & delivery
Phone number masking, 2-way conversation, Order status notifications, Outbound dynamic IVR, Local presence
Customer engagement platforms
2-way conversation, Outbound dynamic IVR, Promotional communication
Real-time call & message status tracking, Conversation logging & reports, Local presence
CRM & ERP integrators
Real-time call & message status tracking, Inbound contact centre, Call launcher (click-to-call-back), Call recording, Conversation logging & reports
Entertainment & sports
Outbound dynamic IVR, Inbound contact center, Order status notifications, Promotional communication, Appointment reminders
How will Customer Notifications & Engagement work for your company?
Omnichannel communications for
Interact with customers via phone, web, mobile and social. Maintain interaction history across channels.
Intelligent automation to reduce
Set up triggers to send notifications and place calls automatically. Integrate conversation bots to handle initial customer queries.
Custom project development to
Our dedicated team of software & ICT professionals tailor custom solutions for enterprise clients to accelerate their time-to-market.
APIs & SDKs for software developers to build new experiences with ease
Use standard http request and xml instructions to add voice & messaging features to your app. Apifonica’s API is simple to ensure your ease of use.
Unlimited opportunities appear when businesses launch notifications via voice & text
Customisable Call Flows
Single API for TOP messaging channels
Cross-channel messaging workflows
Call recording and inbound calls
Multilingual AI for Calls
Multilingual AI for Messages
Our clients use notifications to increase revenue and enhance their customer experience
Real estate marketplace matches buyers with sellers
When a potential buyer calls an ad and the call isn’t answered, they hear a pre-recorded message offering to talk with alternative seller. If accepted, smart algorithms place a call to all realtors with offers matching the buyer’s criteria. Whoever picks the call first gets the lead. Realtors are willing to pay much more for qualified leads than mere ad placement. As a result, the site's monthly revenues have increased four-fold.
Fulfillment service keeps customers in the loop
When an order is placed with the shipping box, the company’s software automatically takes a photo, and sends it with a note to the recipient via Facebook Messenger: ”On its way! Will arrive in less than two days.” If by any chance the package turns out to be the wrong one, the recipient can also let the company know, notably reducing return costs.
Timely engagements provide opportunity to create “wow” moments that strengthen customer relationships
Deliver timely notifications about pending appointments, arrivals and more to keep your customers engaged. Enable customers to confirm or reschedule appointments or deliveries via SMS or voice. Reduce missed appointments, delivery attempts and support costs with automated notifications.
Contact centre improves call completion rate with local phone numbers
Outbound contact center uses Apifonica-based solution to automatically replace outbound caller ID with phone number area codes matching customer area codes, dramatically increasing successfully connected calls.
WHY CHOOSE APIFONICA?
Solutions for marketplaces and with major platforms european and russian classified services and marketplaces
We connect directly to 120 carrier networks around the globe meaning the highest quality routes at the lowest prices
Dedicated project team providing 360 degree responsiveness and 24/7 availability
Full GDPR compliance
Apifonica have fully implemented the EU's General Data Protection Regulations
How to enlist our expertise?
Click below to make contact with us
Chat about your specific requirements
Try out free tests for system suitability before launch
Be prepared to see your business grow today