Enjoy our shortcut to optimising customer communications and omnichannel notification value

Enjoy our shortcut to optimising customer communications and omnichannel notification value

Why do businesses rely on Apifonica for setting up notifications?

Instant deliverability

90% of people read a text message within the first 3 minutes. Meanwhile, 80% of emails are never opened

Happy marketing & sales

Reach your audience directly on their mobile phone, which is their most personal communication device, and gain new targeted clients 7x easier

Automated talking

Run countless communication initiations via text and voice at the same time using intelligent automation and conversation workflows

Safety & verifying

We offer full 2 factor authorisation, the most secure way to confirm users in various high loss risk environments

No more boring routines

Many mindless and repetitive tasks are reduced using our intelligent automations and conversation workflows

Serve customers fully

Current company solutions may limit your ability to serve your customers. Apifonica’s automation ensures unlimited capability

Which sectors use Apifonica’s Notification Platform?

E-Commerce

Order status notifications, Promotional communications, Phone number masking, Inbound contact centre, Dynamic IVR, 2-factor authentication

Transportation & delivery

Phone number masking, 2-way conversation, Order status notifications, Outbound dynamic IVR, Local presence

Customer engagement platforms

2-way conversation, Outbound dynamic IVR, Promotional communication

Contact centres

Real-time call & message status tracking, Conversation logging & reports, Local presence

CRM & ERP integrators

Real-time call & message status tracking, Inbound contact centre, Call launcher (click-to-call-back), Call recording, Conversation logging & reports

Entertainment & sports

Outbound dynamic IVR, Inbound contact center, Order status notifications, Promotional communication, Appointment reminders

How will Customer Notifications & Engagement work for your company?

Omnichannel communications for
easy reach

Interact with customers via phone, web, mobile and social. Maintain interaction history across channels.

Intelligent automation to reduce
manual tasks

Set up triggers to send notifications and place calls automatically. Integrate conversation bots to handle initial customer queries.

Custom project development to
roll-out faster

Our dedicated team of software & ICT professionals tailor custom solutions for enterprise clients to accelerate their time-to-market.

APIs & SDKs for software developers to build new experiences with ease

Use standard http request and xml instructions to add voice & messaging features to your app. Apifonica’s API is simple to ensure your ease of use.

Unlimited opportunities appear when businesses launch notifications via voice & text

Multi-channel messaging

Add SMS & social messaging capabilities to your software product using simple HTTP requests

Customisable Call Flows

Build complex voice-calling workflows faster

Single API for TOP messaging channels

Engage, support, and resolve via SMS, Telegram, Facebook, Messenger, WhatsApp and Viber

Worldwide coverage

Instantly acquire local phone numbers in dozens of countries & area codes

Cross-channel messaging workflows

Introduce automated messaging workflows so undelivered and unread messages are automatically redirected to alternative channels

Call recording and inbound calls

Receive, record and store phone calls for free

Two-way connectivity

Send messages and receive responses seamlessly within your software interface

SIP trunking

Connect your existing VoIP infrastructure to our voice network

XML constructor

Build custom call logic & handle calls using XML instructions

Phone numbers

Local, mobile and SIP phone numbers worldwide with one API (more than 120 countries)

Worldwide reach

Reach any person in the world over carrier networks or social channels plus access over 50 direct SMS contracts

Multilingual AI for Calls

AI understands 150+ languages and can respond using multilingual voice automation

Multilingual AI for Messages

AI understands 150+ languages and can respond using multilingual text automation.

Our clients use notifications to increase revenue and enhance their customer experience

Real estate marketplace matches buyers with sellers

When a potential buyer calls an ad and the call isn’t answered, they hear a pre-recorded message offering to talk with alternative seller. If accepted, smart algorithms place a call to all realtors with offers matching the buyer’s criteria. Whoever picks the call first gets the lead. Realtors are willing to pay much more for qualified leads than mere ad placement. As a result, the site's monthly revenues have increased four-fold.

Fulfillment service keeps customers in the loop

When an order is placed with the shipping box, the company’s software automatically takes a photo, and sends it with a note to the recipient via Facebook Messenger: ”On its way! Will arrive in less than two days.” If by any chance the package turns out to be the wrong one, the recipient can also let the company know, notably reducing return costs.

Timely engagements provide opportunity to create “wow” moments that <br>strengthen customer relationships

Deliver timely notifications about pending appointments, arrivals and more to keep your customers engaged. Enable customers to confirm or reschedule appointments or deliveries via SMS or voice. Reduce missed appointments, delivery attempts and support costs with automated notifications.

Contact centre improves call completion rate with local phone numbers

Outbound contact center uses Apifonica-based solution to automatically replace outbound caller ID with phone number area codes matching customer area codes, dramatically increasing successfully connected calls.

WHY CHOOSE APIFONICA?

Proven expertise

Solutions for marketplaces and with major platforms european and russian classified services and marketplaces

Cost effective

We connect directly to 120 carrier networks around the globe meaning the highest quality routes at the lowest prices

Best support

Dedicated project team providing 360 degree responsiveness and 24/7 availability

Fully gdpr compliant

Aifonica have fully implemented the EU's General Data Protection Regulations

How to enlist our Phone Number Masking expertise?

Step 1

Click below to make contact with us

Step 2

Chat about your specific requirements

Step 3

Try out free tests for system suitability before launch

Step 4

Be prepared to see your business grow today