Prepare for the new horizon of IVR

Incoming calls directed automatically to the right person? This classic system has existed since the ‘70s but Apifonica’s Platform discovers more possibilities at the intersection of IVR, AI and automation - the value creator in XXI Century Comms

Integrate Smart IVR if you require the following business solutions

Productive staff

IVR automates phone answering to ensure every team member is at max productivity.

Customer delight

Receive data-driven calls on the same device and use context of customer activity to provide a better service.

Optimal workload

Interactive voice response automates a significant share of incoming calls so fewer calls need human assistance.

Sweet freedom

Get the interactive system you need without contracts or upfront fees.

Simple scalability

Add and remove features with ease since cloud IVR is not tied to phone hardware.

Better value with AI + IVR

Save significant costs by avoiding unnecessary customer interactions, intelligently direct customers to correct agents, personalise interactions and gather actionable data.

How to benefit from Apifonica IVR

1

Connect a number

Get a virtual phone number from Apifonica's pool of numbers and register.

2

Setup call specifics

Write a few lines of code to let us know your call requirements including how to route the call based on caller input.

3

See performance grow

When receiving a call, IVR will play the audio menu, gather caller inputs, ask your server for instructions and route accordingly.

Areas of IVR usage which gives you more power

Customer service

Think of IVR as a tireless first line agent providing 24/7 customer service while cutting costs.

Marketing

Identify callers automatically and keep all customer info in front of your on-call reps to provide more personal service and increase rep productivity.

Optimise Inbound sales

Qualify, assist and route callers automatically to boost inbound sales. This works especially well when you have a large amount of communications.

Your case could be here

Whatever industry or occasion, Apifonica Communication Platform is as flexible as needs be to help you swiftly and easily build custom IVR solutions.

Apifonica Smart IVR enhances every marketing situation

Sports Alliance

Sports Alliance handles over 25 million direct supporter relationships on behalf of over 120 professional sports clubs in Europe. With Apifonica’s Fan Engagement solution, they enable clubs to reach new levels of intimacy with fans by delivering news and promos personally to each fan via phone conversation.

SaiPa, Finland

“It’s not every day that we see a 19% conversion rate for our engagement campaigns. But most importantly, feedback from the fans was quite positive with a notable buzz on social media. The Facebook post about Ville calling is among the most commented-on posts in our newsfeed.”

Jussi Viljakainen, Communication and Marketing Director

ADO Den Haag, Netherlands

“The campaign was a major success with a very positive response from our supporters. It also featured in the press, contributing to the innovative and modern image of the club. Apifonica’s Outbound IVR is a fresh and creative way of communicating with our fans and a great fan engagement tactic.”

Danny van Voskuilen, Marketing and Communication Manager

London Irish, UK

“We have seen a significant uptick in attendance in light of the messages that have been sent with Apifonica. The impact is almost immediate. We send out a message and, within an hour, we see a significant increase in ticket sales.”

Sam Windridge, Head of Commercial

Why choose Apifonica?

Proven expertise

Solutions for all marketplaces and major platforms including European and Russian classified services and marketplaces.

Cost-effective

Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.

Unrivalled support

Dedicated project team providing 360 degree responsiveness and 24/7 availability.

Full GDPR compliance

Apifonica have fully implemented the EU's General Data Protection Regulations.

4 easy steps to success with Apifonica

Step 1

Click button and make contact with us

Step 2

Discover what our platform can do for your IVR project

Step 3

Run free tests to proof your system suitability

Step 4

Be prepared to hit new heights of business