Prepare for the new horizon of IVR
Incoming calls directed automatically to the right person? This classic system has existed since the ‘70s but Apifonica’s Platform discovers more possibilities at the intersection of IVR, AI and automation - the value creator in XXI Century Comms
Integrate Smart IVR if you require the following business solutions
IVR automates phone answering to ensure every team member is at max productivity.
Receive data-driven calls on the same device and use context of customer activity to provide a better service.
Interactive voice response automates a significant share of incoming calls so fewer calls need human assistance.
Get the interactive system you need without contracts or upfront fees.
Add and remove features with ease since cloud IVR is not tied to phone hardware.
Better value with AI + IVR
Save significant costs by avoiding unnecessary customer interactions, intelligently direct customers to correct agents, personalise interactions and gather actionable data.
How to benefit from Apifonica IVR
Connect a number
Get a virtual phone number from Apifonica's pool of numbers and register.
Setup call specifics
Write a few lines of code to let us know your call requirements including how to route the call based on caller input.
See performance grow
When receiving a call, IVR will play the audio menu, gather caller inputs, ask your server for instructions and route accordingly.
Areas of IVR usage which gives you more power
Optimise Inbound sales
Your case could be here
Apifonica Smart IVR enhances every marketing situation
Sports Alliance handles over 25 million direct supporter relationships on behalf of over 120 professional sports clubs in Europe. With Apifonica’s Fan Engagement solution, they enable clubs to reach new levels of intimacy with fans by delivering news and promos personally to each fan via phone conversation.
“It’s not every day that we see a 19% conversion rate for our engagement campaigns. But most importantly, feedback from the fans was quite positive with a notable buzz on social media. The Facebook post about Ville calling is among the most commented-on posts in our newsfeed.”
ADO Den Haag, Netherlands
“The campaign was a major success with a very positive response from our supporters. It also featured in the press, contributing to the innovative and modern image of the club. Apifonica’s Outbound IVR is a fresh and creative way of communicating with our fans and a great fan engagement tactic.”
London Irish, UK
“We have seen a significant uptick in attendance in light of the messages that have been sent with Apifonica. The impact is almost immediate. We send out a message and, within an hour, we see a significant increase in ticket sales.”
Why choose Apifonica?
Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.
Dedicated project team providing 360 degree responsiveness and 24/7 availability.
Full GDPR compliance
Apifonica has fully implemented the EU's General Data Protection Regulations.
4 easy steps to success with Apifonica
Click button and make contact with us
Discover what our platform can do for your IVR project
Run free tests to proof your system suitability
Be prepared to hit new heights of business