Phone number masking: The solution for new-era companies who respect privacy

Keep personal numbers private and replace real phone numbers with virtual numbers across calls and texts

Why your company and client base needs phone number masking

All-in-one

Even more ways for your customers to communicate thanks to voice and text activation for the same phone number

On-platform comms

Users can communicate using only your provided numbers, preventing the possibility of off-platform transactions

Every party’s protected

Empower your marketplace users to buy and sell via call and text without publicising their private personal numbers

Infinite numbers available

Acquire and implement an unlimited number of phone numbers featuring any national code to suit your business as it grows

Full call and text privacy

Your customers do not want to share their phone numbers due to spam, prank calls, fraud, identification by number, GDPR violation, etc. With Apifonica, they do not have to

When can phone number masking make a big difference?

Debt Agencies

Reach debtors ignoring your calls by calling from alternative random numbers

Classified Services

Manage fully automated phone calls and texts between marketplace buyers and sellers

Taxi, Deliveries, Housekeeping & Repair

Enable communications between customer and service provider without disclosing anyone's private number

Job websites, job search engines

Offer job seekers a temporary phone number for each application so they always know which potential employer is calling

Online dating websites, Social Networks

Help users avoid using personal numbers to ensure safe communications. Open the possibility of charging on calls or texts are sent between users

International Businesses, Travel

Enable foreign customers to reach you internationally at local rates using a phone number featuring their area code

Apifonica Phone Number Masking serviceMasked numbers end the risk of exposing personal data

Mask a phone number using the Platform

To mask a phone number, get a virtual number via Apifonica Numbers API and link it to a permanent number you wish to hide.

Receive calls as normal

All calls now are made to the virtual phone number but forwarded to the real one.

Make masked calls from your real number

With a phone mask the person you’re calling sees your virtual number. Your real number is protected.

The Apifonica phone masking features you need to know

Call recording

Keep records of every call for quality and safety reasons.

Multi-channel capabilities

Enable anonymous texting between parties over SMS.

Real-time statistics

Track, record and analyse all your customer conversations in real time.

GDPR compliance

Meet GDPR requirements by keeping customer phone numbers private.

Dynamic number pool

Call from different numbers to reach customers who ignore your calls.

Local phone numbers

Enjoy 3.5x higher answered call rate by calling from numbers in a customer’s home area code.

Our clients use number masking to increase revenue and enhance customer experience

Digital marketplace uses number masking to prevent abandoned transactions

Real-estate marketplace leverages Apifonica Number Masking to keep transactions ticking when sellers don’t respond to buyer inquiries. A virtual phone number is assigned to every user to track calls. If the seller doesn’t answer a call, the buyer is prompted to talk to another seller with a similar offer. If they agree, the call is automatically forwarded to an alternative seller. The platform charges sellers by per-lead basis for every redirected call received.

Taxi service masks phone numbers to protect passenger and driver privacy

Ride-hailing services protect driver and passenger personal phone numbers using Apifonica Number Masking service. With every order confirmation, the service assigns temporary phone numbers to both driver and passenger so they can call one another without revealing personal contact information. The numbers remain active for 4 hours so that parties may call one another post-ride incase of lost belongings or similar issues.

Call centre reaches 2.5x more prospects using Number Masking service

A Poland-based phone sales team uses Number Masking to reach more prospects via cold call and attract more inquiries from foreign buyers. The average number of attempts to reach a prospect decreased from 23 to 9 when calling from a number matching the prospect’s home area code. The team’s website phone number also changed dependent on viewer nationality (potential buyers from the Netherlands see a Dutch contact number, buyers from Germany see a German number etc.).

Apifonica Masking Phone Number serviceWhy choose Apifonica?

Proven expertise

Solutions for all marketplaces and major platforms including European and Russian classified services and marketplaces.

Cost-effective

Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.

Unrivalled support

Dedicated project team providing 360 degree responsiveness and 24/7 availability.

Fully GDPR compliant

Apifonica have fully implemented the EU's General Data Protection Regulations.

Apifonica Masking Phone Number serviceHow to start working with us?

step 1

Click button below and make contact

step 2

Tell us exactly how you want to map Phone Masking process

step 3

Run tests to check system suitability and our platform’s potential

step 4

Witness the improvements to business our new Phone Masking process brings