Programmable callback is a tool that boosts online conversion rates

Companies are seeking new chances to convert users to active customers. Whether building your call-back for clients or self-use, integrate with your systems for up to 125% more sales closed!

Businesses benefit greatly from new conversion features

Enhanced customer experience for boosted loyalty

Engage clients with the service they need using call-back and end irritating phone queues.

Reduced telecom service costs

Automated call-back significantly reduces costs compared to traditional telecom services, saving money while increasing efficacy.

Increased sales & conversion

Provide potential or ready buyers with call-back to ensure maximum upselling and conversion rates boosted up to 125%.

Competitive advantage

Stay ahead of competitors by providing free convenient advice from live representatives exactly when needed.

More Sales Coverage

No matter where your site visitors are located, answer them in their native language and at their desired time. They call for free, you receive at affordable rates and sales are increased!

Great integration

Callback easily integrates with your existing CRM, ERP and e-commerce core systems. And rest assured we don't gather any of your system data, just process it.

How Programmable Call-back works?


Inquiry encouraged

Visitors leave phone number in your website’s call-back form.


Sales rep set up

Apifonica API automatically gets ahold of your sales rep.


Connection made

The sales rep picks up their phone, Apifonica API calls your visitor and the two are connected.

Programmable Call-back features

Immediate response

Be the first to contact potential customers. Their phone will ring just seconds after they have requested a call back. The call is placed automatically and your agent just has to do the talking.

Buying intent detection

Only receive calls relevant to your business. Set up your website’s call-back widget to appear for visitors likely to buy and skip the uninterested.

Exit intent pop-up

Call-back prevents potential clients from leaving, detecting if the visitor intends to close the page and presenting a special offer.

Scheduled call-back

Convert visitors even after business hours. The widget notifies potential clients that you’re away and prompts them to set the date and time for a call. At the selected time, the call-back will launch automatically.

Custom call routing

Automatically send inbound calls to the optimal destination depending who's calling, when and why.

Call statistics

Control all your sales-critical calls. View all calls your staff have made, received or missed, and analyse agent workload and performance.

Call recording

Gain valuable insights from your sales conversations. Listen to conversation records to identify best-performing agents and negotiation tactics.

Customizable widget design

In just a few clicks, set a custom colour scheme, text, logo and background image so your widget fits your site design.

Key programmable call-back functions for industries

Banking customer service

Connect with clients requiring banking services waiting in a phone queue.

E-commerce & E-service

Enable customers to request free Call-Backs for info on products, deliveries and payments.

Food delivery services

Never miss an order due to a busy line. Apifonica API connects customers to your reps as soon as your line is free.

Booking services

Enable out-of-town and international customers to reach your agents via phone for free.

Why choose Apifonica?

Backend - done!

We provide a ready-to-use backend solution tailored to your exact needs so you don’t need to build it yourself.


Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.

Unrivalled support

Dedicated project team providing 360 degree responsiveness and 24/7 availability.

Fully GDPR compliant

Apifonica has fully implemented the EU's General Data Protection Regulations.

4 easy steps to success with Apifonica

Step 1

Click button and make contact with us

Step 2

Discover what can we do for your Call-back project

Step 3

Run free tests to proof your system suitability

Step 4

Be prepared to take your business to new heights

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