Save up to 80% over current communication hardware expenditure

No more issues with your company’s telephony set up and support. Work from anywhere, handle more calls and close more business via phone with 50+ call processing features

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Master business calling and
maximise value

Put an end to lost calls

72% of customers hang up if their call isn’t answered within 60 seconds. With our Virtual PBX, your agents can attend each phone call faster and stop losing clients to no-answers and on-hold times

3.5x prospects with ease

People are 3.5x more likely to answer calls from unfamiliar numbers if they are local. Reach a cold prospect in 4 attempts instead of 14 with our extensive inventory of country and city phone codes

Boost your sales team’s success further

Lessen your losing rate by filtering out irrelevant calls and coaching your team through the best and worst sales pitches they have made

Supervise your customer-facing comms

Get valuable insights into your team performance with call recording, conversation logging, call statistics and analytics

Virtual PBX helps eliminate lost calls, reach more prospects and improve agent performance

Process incoming phone queries

Virtual PBX optimally distributes incoming calls between agents depending who’s calling, when and why. It features dedicated apps for mobile and desktop devices, enabling your team to handle calls on the go and prevent lost calls

Boost cold calls with local codes

With Virtual PBX, you may call each prospect from a number that matches their home area code. People are more likely to answer and return calls from a local number, giving you more opportunities to engage with prospects. Our inventory of landline, mobile and toll-free numbers using dozens of country and city phone codes enables you to improve response rates by up to four times and expand to new regions without leaving the office.

Control customer comms

Virtual PBX automatically logs every call your team has made, received or missed. Use this data to evaluate your team productivity, identify top performers and under-achievers. Record and listen to calls to spot the best sales pitches and train your team using their actual conversations.

Set up and run your communications


Create your
Virtual PBX account

Register at and fill in your user profile: country, timezone, company details, etc.


Acquire a phone number

You need at least one phone number to make and receive calls. Choose and buy one in the “Services” section of your user profile.


Set up call handling rules

Use our visual call-flow builder to set up call handling rules: this lets us know exactly what to do with the calls you make and take.


Start closing more
phone business

Our Virtual PBX is quick and easy to set up and doesn’t require any technical knowledge.

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Virtual PBX features

Visual call-flow builder

Use or intuitive call-flow builder to set up call handling rules and automatically send calls to the optimal destination.

IVR (Interactive Voice Response)

Your receptionist won't have to switch calls manually; IVR assists callers to swiftly reach the correct person or department.

Call recording

Record and store conversations in the cloud. Go back and listen to recordings any time from a convenient online dashboard.

Ring groups

Send incoming calls to employee groups and decide whether phones ring at once or in a particular order.

Multichannel phone numbers

Handle dozens of conversations simultaneously with multichannel landline, mobile, and toll-free numbers.

Mobile & desktop apps

Make and receive calls on your computer, laptop, smartphone, or tablet with no additional phone equipment required.

Audio conferencing

Organise group phone calls with an unlimited number of participants.

Custom prompts

Create custom IVR announcements and engaging hold messages.


Record and listen to voice messages from your callers to keep track of every call, even during non-business hours.

Business hours scheduling

During non-business hours, inbound calls can be automatically sent to voicemail or duty desk so you never miss a call.

125% more conversions

You can choose a package with the exclusive function of increasing conversions on your website - Callback.

User roles & permissions

Grant different levels of access to Virtual PBX to employees and groups within your organisation.

Why choose Apifonica?

Backend - done!

We provide a ready-to-use backend solution tailored to your exact needs so you don’t need to build it yourself.


Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.

Unrivalled support

Dedicated project team providing 360 degree responsiveness and 24/7 availability.

Full GDPR compliance

Apifonica has fully implemented the EU's General Data Protection Regulations.

Virtual PBX at 95% resolves
SMB calling processes ...

But sometimes box-developed solutions require more advanced automation process functionality. Apifonica is always available to revise current solutions and develop projects according to your exclusive needs.


Step 1

Click button below and make contact

Step 2

Let’s chat about what the Platform can do for your virtual PBX project?

Step 3

Run free tests to proof your system’s suitability and our platform’s potential

Step 4

Be prepared to hit new heights of business

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