Phone number masking

Protect your customers' personal phone numbers from
theft and inappropriate use

What is number
masking, and how
it works
Phone number masking hides your customer's phone numbers from prying eyes, protecting them from misuse and facilitating personal data management.
01.
Apifonica links a temporary phone number (alias) to each customer's real number.
02.
To contact the customer, a staff member dials the alias. Apifonica redirects the call to the real number without exposing it to the caller.
03.
When a customer calls to a staff member, their number isn't exposed either.
04.
Every call made to and from temporary numbers gets logged and recorded.
20 mln
phone numbers
masked
1 mln
temporary numbers
70+
direct connections
with local phone
number providers
120
countries

No GDPR risks or ethical
concerns

Allow customers to communicate securely with vendors, drivers, or couriers. They'll never need to share their personal contact information.

Prevent revenue leakage

Phone number masking prevents parties from abandoning the platform and completing transactions elsewhere.

Tracking and analysis

Capture insights from your customers' interactions to improve user experience and strengthen your market positioning.

Privacy for your customer communications

Phone number masking secures privacy without interrupting communication.

Customer experience

Customers communicate freely when they know their phone numbers are protected from unwanted calls.

When can phone number masking
make a big difference?

Job sites

Classified services

International businesses, travel

Online dating, social networks

Taxi, deliveries, housekeeping & repair services

A customer
success story

32 500
inbound calls made per month
28 000
minutes per month of protected voice calls
1100
local landline numbers provided for dynamic assigning in the process of creating an order
80 000
API requests per month (creation of masked pairs)

Chama was created in November 2016 with the innovative idea of improving the LPG chain in Brazil. Today it connects thousands of resellers with millions of consumers.

1,264 resellers in Chama
6 regions of Brazil covered
29 000 iOS app downloads + 262 000 Android app downloads

Protect your customers
from unwanted calls
Get started

Phone number masking
secures better customer experience

Employees have uncontrolled access to customer phone numbers.

Control and record every call made to a customer.

Customers may receive inappropriate personal calls from staff members.

Customer personal phone numbers are never exposed to employees.

Job executors try to negotiate directly with customers, cut intermediaries out of the sale.

Monitor phone conversations between customers and job executors.

Other Apifonica products

SIP trunk & numbers

Get a single global telephony provider for all your voice communications. In all countries where you need a local voice presence, we got you covered with local phone numbers, one contract, and one monthly invoice.
  • Phone numbers of all kinds
  • 120 direct-to-carrier connections
  • APIs for centralized service management
Learn more

Marketing messaging

Send mass SMS worldwide through an intuitive web interface, or use our API to integrate SMS with your existing software.
  • Built-in URL shortener & advanced tracking
  • Campaign performance reports in real-time
  • Message personalization capabilities
Learn more

Cloud telecom platform

Access all the capabilities of Apifonica's highload-ready telecom platform directly through API. Develop your unique solutions on top of Apifonica with maximum flexibility.
  • Voice API
  • Messaging API
  • Phone numbers API
Learn more

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