Latest articles

Use cases
30/06/2025
How our voicebot understands users without training? A three-level intent system

Launching a voicebot used to take weeks – testing, revisions, voice recordings, more testing… And even then, the accuracy during the first few days was often disappointing. That all changed when we in...

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Use cases
14/05/2025
New: ChatGPT complements voicebot functionality

Have you ever had a voicebot conversation unexpectedly veer off topic or suddenly fall into an awkward silence? Now we have a solution. Our voicebots have gained an innovative feature – Smart Fallback...

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Use cases
14/11/2024
A well designed voicebot, or how to improve customer experience

A voicebot is otherwise known as a voice robot or virtual assistant that freely talks to people in natural language. Thanks to advanced AI mechanisms, it recognizes various forms of human speech and u...

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Use cases
19/08/2024
Chatbot provider as voicebot provider? 5 reasons why it might not be the best idea

Voice is the first means of communication that we learn to use as humans and it prevails as one of the most important ones despite the growth of texting channels like SMS and WhatsApp. This need for t...

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Use cases
22/07/2020
Polish fashion retailer drives sales with a sense of urgency using Apifonica’s extra-fast SMS

Creating urgency when you sell is a proven way to increase the number of sales dramatically. People are much more likely to act quickly and make a purchase when they face a deadline. Communicating a s...

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Use cases
15/02/2018
SMS integration for Freshdesk™ customer support suite, powered by Apifonica

Freshdesk™ customer care suite has been customized by DigiAssistentti to send SMS notifications and reminders to customers using Apifonica’s SMS API. Also, based on Apifonica’s Numbers API integration...

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