Automated B2C communications is key to growth for car dealerships

With Apifonica’s automated B2C communications, car dealers acquire more leads, schedule more test drives, sell more cars and keep customers coming back for services

Car dealers lose potential buyers & aftersales revenue to poor B2C comms

Lead response time

Dealers lose 2/3 of online leads due to slow response times. The industry average lead response time is over 2 hours but leads remain on dealer sites for under 10 minutes.

Website conversion rate

Customer acquisition costs in the automotive industry are growing but conversion rates are not growing at the same pace.

Off-time buyers

Dealers are missing out on customers searching during off-times and at odd hours. 40% of online searches occur when showrooms are closed and customer care reps are unavailable.

Service appointment no-shows

Customer no-shows for service appointments lead to lost profits. 50% of no-show customers forget to come while the other 50% decide beforehand not to attend.

Apifonica prevents lead leakage and increases aftersales revenue

Online lead acquisition

Apifonica’s Call-back widget turns web and mobile visitors into hot leads, facilitates contact collection and prevents leads disappearing by enabling an instant response to lead inquiries (even during non-working hours).

Lead-to-test-drive conversion

Apifonica organises and controls follow-up conversations to prevent customer loss and eliminate human mistakes. Every lead is reached through an optimal mix of voice and messaging channels, kept engaged and test-drive appointments facilitated.

Car maintenance

Apifonica eliminates missed appointments with automated reminders that prompt customers to confirm or reschedule. Your CRM data is used to identify when, what and how to communicate with each buyer, then deliver targeted, actionable content and offers.

Customer service

Our platform tracks and records your calls for quality control and claim resolution purposes. It collects customer feedback via automated surveys over the phone, SMS and popular messaging APPs.

Acquire more customers and boost aftersales service

1

Call-back widget

Prompt your website viewers to request a call from your operator. Once they’ve entered their phone number, Apifonica calls an operator, then calls a lead and connects both parties. The lead’s phone will ring a few seconds after the request is made.

2

Multi-channel notifications

Keep customers engaged, inspire action and encourage regular check-ups. Send automated follow-ups, notifications of car check-up times, appointment reminders and deliver promotions, plus conduct surveys via phone, SMS and popular messaging APPs.

3

Smart callbot

Automate standard conversations and prompt your customers to take action. Callbot makes and answers phone calls, schedules appointments, reminds of upcoming dates, prompts confirmations or reschedules and escalates conversations to a live agent when necessary.

Stand out from the competition with outstanding communication capabilities

Multi-channel customer communication

Reach your customers via any channel including phone, SMS, WhatsApp, Facebook Messenger, Viber and Telegram.

Call-back widget

Turn web and mobile visits into sales leads and enable an instant response to lead inquiries (in 21 seconds or less).

Scheduled Callback function

Convert online visitors during non-working hours: prompts them to choose the best time for a call and automatically calls at the selected time.

SMS and social notifications

Utilise SMS and popular messaging apps to send appointment confirmations and reminders, deliver promotions, share news, provide price quotes and more.

AI callbot

With speech synthesis and recognition technology, Apifonica converts text to speech and vice versa in real-time, enabling automated conversations via phone.

Call distribution

Distribute calls between agents depending who’s calling, when and why. Put callers in a queue, prioritise VIP clients and filter blacklisted callers.

Smart comms manager

Combine automated interactions with live agent conversations and transfer calls to a live agent when necessary (immediately or scheduled).

Call recording

Record every conversation, store records for legal compliance and claim resolution purposes.

Call answering

Answer inbound calls, recognise voice commands, answer questions and read off information from your knowledge base.

Customer surveys

Collect customer feedback with automated surveys via phone, SMS and popular messaging APPs.

Multi-language support

150 supported languages allow businesses to communicate with clients around the world.

Seamless integration

Integrate smoothly with your CRM and other enterprise software.

Why choose Apifonica?

Backend - done!

We provide a ready-to-use backend solution tailored to your exact needs so you don’t need to build it yourself.

Cost-effective

Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.

Unrivalled support

Dedicated project team providing 360 degree responsiveness and 24/7 availability.

Full GDPR compliance

Apifonica has fully implemented the EU's General Data Protection Regulations.

Convert more leads and increase aftersales revenue with automated comms processes

Step 1

Click button and make contact with us

Step 2

Discover what our platform can do for your car dealership

Step 3

Run free tests to proof your system suitability

Step 4

Be prepared for your business to hit new heights

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