Automated B2C communications is key to growth for car dealerships
With Apifonica’s automated B2C communications, car dealers acquire more leads, schedule more test drives, sell more cars and keep customers coming back for services
Car dealers lose potential buyers & aftersales revenue to poor B2C comms
Lead response time
Dealers lose 2/3 of online leads due to slow response times. The industry average lead response time is over 2 hours but leads remain on dealer sites for under 10 minutes.
Website conversion rate
Customer acquisition costs in the automotive industry are growing but conversion rates are not growing at the same pace.
Dealers are missing out on customers searching during off-times and at odd hours. 40% of online searches occur when showrooms are closed and customer care reps are unavailable.
Service appointment no-shows
Customer no-shows for service appointments lead to lost profits. 50% of no-show customers forget to come while the other 50% decide beforehand not to attend.
Apifonica prevents lead leakage and increases aftersales revenue
Online lead acquisition
Apifonica’s Call-back widget turns web and mobile visitors into hot leads, facilitates contact collection and prevents leads disappearing by enabling an instant response to lead inquiries (even during non-working hours).
Apifonica organises and controls follow-up conversations to prevent customer loss and eliminate human mistakes. Every lead is reached through an optimal mix of voice and messaging channels, kept engaged and test-drive appointments facilitated.
Apifonica eliminates missed appointments with automated reminders that prompt customers to confirm or reschedule. Your CRM data is used to identify when, what and how to communicate with each buyer, then deliver targeted, actionable content and offers.
Our platform tracks and records your calls for quality control and claim resolution purposes. It collects customer feedback via automated surveys over the phone, SMS and popular messaging APPs.
Acquire more customers and boost aftersales service
Prompt your website viewers to request a call from your operator. Once they’ve entered their phone number, Apifonica calls an operator, then calls a lead and connects both parties. The lead’s phone will ring a few seconds after the request is made.
Keep customers engaged, inspire action and encourage regular check-ups. Send automated follow-ups, notifications of car check-up times, appointment reminders and deliver promotions, plus conduct surveys via phone, SMS and popular messaging APPs.
Automate standard conversations and prompt your customers to take action. Callbot makes and answers phone calls, schedules appointments, reminds of upcoming dates, prompts confirmations or reschedules and escalates conversations to a live agent when necessary.
Stand out from the competition with outstanding communication capabilities
Multi-channel customer communication
SMS and social notifications
Smart comms manager
Why choose Apifonica?
Backend - done!
We provide a ready-to-use backend solution tailored to your exact needs so you don’t need to build it yourself.
Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.
Dedicated project team providing 360 degree responsiveness and 24/7 availability.
Full GDPR compliance
Apifonica has fully implemented the EU's General Data Protection Regulations.
Convert more leads and increase aftersales revenue with automated comms processes
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Discover what our platform can do for your car dealership
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Be prepared for your business to hit new heights