Providing transport companies with automated package progress notifications
Minimised storage time, streamlined pickups and reduced customer support personnel costs. Discover how Apifonica delivery notification automation will evolve your business
Apifonica encourages customers to pick up their deliveries faster
Optimised inventory turnaround
Late cargo pickups negatively affect storage facility space and productivity. Apifonica drives early pickups, reaching customers via phone to prompt them into immediate action.
Reduced customer support staff costs
Companies rely on costly human staff to handle customer interactions. Apifonica automates typical human operator conversations to reduce support personnel costs by up to 45%.
Apifonica uses phone calls, SMS and social channels to reach even the least responsive customer. It tracks no-answers and performs repeat contact attempts as needed to reach every customer on your list.
Minimise long-stay cargo with Apifonica’s callbot for delivery notifications
Automated delivery notifications
When cargo arrives, Apifonica’s callbot uses your system data to call customers and promptly schedule a pickup time. Using text-to-speech technology, Apifonica delivers order details by phone and even understands the customer’s response via speech and DTMF.
The callbot offers a 6-10x better response rate than standard SMS and email notifications. It keeps records on every call so you always know if a customer answered, listened, responded and exactly how.
Self-service customer support
Callbot answers phone calls and resolves standard requests about cargo status, terminal location, etc. For more complex inquiries, it automatically connects a customer to a live agent (immediately or scheduled).
Apifonica prompts efficient pickups via automated delivery notifications
Reaches every customer
Events in your cargo tracking system trigger the callbot, which calls the customer and prompts them to confirm a pickup time.
Callbot detects no-answers and busy lines then uses repeat calls and multi-channel tactics to reach every customer.
Answers incoming calls
Callbot recognises customers that call, engages them in conversation, and provides relevant information on their current order status.
Reports the results
You are provided a fully comprehensive overview of all results and user behaviours during calls.
Apifonica’s callbot handles delivery notifications better than any human. It is the complete solution
Smart communications manager
Order status updater
SMS and social notifications
Local phone numbers
Why choose Apifonica?
Solutions for all marketplaces and major platforms including European and Russian classified services and marketplaces
Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices
Dedicated project team providing 360 degree responsiveness and 24/7 availability
Full GDPR compliance
Apifonica have fully implemented the EU's General Data Protection Regulations
4 steps to integration satisfaction
Click button and make contact with us
Discover what our platform can do for your project
Run free tests to proof your system suitability
Be prepared to hit new business heights