Automated passenger comms help taxi companies save significantly
Platform reduces operating costs by integrating automation processes with business software, enabling businesses to innovate, grow and save money and resources
Taxi business can be stressful
Direct communication between driver and passenger is a necessary part of service and defines customer experience but an inability to monitor and control these interactions often result in driver misbehaviour and lost clients.
Drivers have access to passengers’ personal data, exposing companies to reputational and legal risks of GDPR. non-compliance and personal data misuse.
Human labour is expensive and limited in capacity. Dispatchers cannot serve all callers during peak hours and clients are lost to competitors.
Expenditure related to the taxi booking process may account for up to 70% of profit margins.
Competitors are always working hard to lure drivers away and even use fake bookings to collect drivers' contacts.
Reduce costs, end lost bookings and monitor driver-passenger interactions
Automates up to 70% of standard dispatcher conversation: answers calls 24/7, takes bookings, dispatches rides to drivers and informs callers of order status. Will transfer calls to live agents when needed.
Call flow optimization
Eliminates bookings abandoned due to long hold times and no-answers: puts callers in a smart queue that prioritises VIP clients, filters blacklisted callers and distributes calls between dispatchers.
Personal data protection
Phone number masking enables direct driver-passenger phone communications without revealing either party’s personal phone number, ensuring GDPR compliance and cutting off competitor recruiters.
Records and stores calls for service quality and claim resolution purposes, converts recordings into text, analyses conversations and automatically identifies rudeness and inappropriate communication.
Taxi service notifications
Taxi service notifications give passengers confidence regarding their ride: booking confirmations, vehicle details, ETA alerts and feedback surveys all sent automatically via SMS and all popular messaging apps.
The call-back widget turns web and mobile visitors into taxi bookings: it prompts website visitors to request a call back from your operator and automatically sets up the call when your operator is available.
Automate up to 70% of phone and SMS interactions
Takes bookings via phone
Apifonica recognises the caller, retrieves your system data of their previous orders, reads off a list of their latest rides, prompts them to reorder and dispatches rides to drivers.
Sends pre-ride service messages
The platform sends SMS notifications to confirm bookings and share ride details, makes automated calls to notify of taxi arrival and provides callers with current order status by generating voice messages using your system data.
Oversees driver-passenger communications
Apifonica tracks and records calls for quality control and claim resolution purposes, and provides reports on conversation results and customer behaviour.
Supports post-ride interactions
The platform collects passenger feedback via survey by automated phone call, SMS and messaging APPs.
How Apifonica enhances your taxi business communications quality
Order status informer
SMS and social notifications
Phone number masking
Our clients use number masking to increase revenue and enhance customer experience
Why should your Taxi Company choose Apifonica?
Backend - done!
We provide a ready-to-use backend solution tailored to your exact needs so you don’t need to build it yourself.
Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.
Dedicated project team providing 360 degree responsiveness and 24/7 availability.
Full GDPR compliance
Apifonica has fully implemented the EU's General Data Protection Regulations.
Contact us in 4 steps to integrate solution you will satisfy?
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Discover what our platform can do for your Taxi project
Run free tests to proof your system suitability
Be prepared to hit new business heights