Automated passenger comms help taxi companies save significantly

Platform reduces operating costs by integrating automation processes with business software, enabling businesses to innovate, grow and save money and resources

Taxi business can be stressful

Driver misbehaviour

Direct communication between driver and passenger is a necessary part of service and defines customer experience but an inability to monitor and control these interactions often result in driver misbehaviour and lost clients.

GDPR penalties

Drivers have access to passengers’ personal data, exposing companies to reputational and legal risks of GDPR. non-compliance and personal data misuse.

Lost bookings

Human labour is expensive and limited in capacity. Dispatchers cannot serve all callers during peak hours and clients are lost to competitors.

Operating costs

Expenditure related to the taxi booking process may account for up to 70% of profit margins.

Competition

Competitors are always working hard to lure drivers away and even use fake bookings to collect drivers' contacts.

Reduce costs, end lost bookings and monitor driver-passenger interactions

Virtual dispatcher

Automates up to 70% of standard dispatcher conversation: answers calls 24/7, takes bookings, dispatches rides to drivers and informs callers of order status. Will transfer calls to live agents when needed.

Call flow optimization

Eliminates bookings abandoned due to long hold times and no-answers: puts callers in a smart queue that prioritises VIP clients, filters blacklisted callers and distributes calls between dispatchers.

Personal data protection

Phone number masking enables direct driver-passenger phone communications without revealing either party’s personal phone number, ensuring GDPR compliance and cutting off competitor recruiters.

Conversations supervisor

Records and stores calls for service quality and claim resolution purposes, converts recordings into text, analyses conversations and automatically identifies rudeness and inappropriate communication.

Taxi service notifications

Taxi service notifications give passengers confidence regarding their ride: booking confirmations, vehicle details, ETA alerts and feedback surveys all sent automatically via SMS and all popular messaging apps.

Online bookings

The call-back widget turns web and mobile visitors into taxi bookings: it prompts website visitors to request a call back from your operator and automatically sets up the call when your operator is available.

Automate up to 70% of phone
and SMS interactions

1

Takes bookings via phone

Apifonica recognises the caller, retrieves your system data of their previous orders, reads off a list of their latest rides, prompts them to reorder and dispatches rides to drivers.

2

Sends pre-ride service messages

The platform sends SMS notifications to confirm bookings and share ride details, makes automated calls to notify of taxi arrival and provides callers with current order status by generating voice messages
using your system data.

3

Oversees driver-passenger communications

Apifonica tracks and records calls for quality control and claim resolution purposes, and provides reports on conversation results and customer behaviour.

4

Supports post-ride interactions

The platform collects passenger feedback via survey by automated phone call, SMS and messaging APPs.

How Apifonica enhances your taxi business communications quality

Smart queue

Identifies return customers, puts callers in a smart queue to prioritise VIP clients, filters out blacklisted callers and prompts callers without caller ID to enter phone number.

Call-back widget

Prompts people viewing your website to make a booking, automatically arranges a call from your operator to the customer and saves customers the trouble of paying for a call and waiting in a phone queue.

Order status informer

Provides current ride details to callers by generating voice message using your system data.

SMS and social notifications

Take bookings via SMS, Facebook Messenger, Viber, Telegram and WhatsApp; deliver booking confirmations, ride details, special offers and personalised promotions.

Arrival alerts

When the taxi arrives, Apifoncia automatically calls passengers to let them know and minimises driver waiting time.

Phone number masking

Lets drivers and passengers talk directly to each other without revealing either party’s personal phone number; ensures GDPR compliance and blocks off competitor recruiters.

Call recording

Records and stores conversations for service quality control and dispute resolution.

Speech recognition

Turns speech into text that is easy to search and analyse; helps identify rudeness and misbehaviour without listening to hours of conversations.

Text-to-speech

Generates human-like speech from your system data; gives callers the information they need without any human assistance.

Multi-language support

150 supported languages allow taxi companies to communicate with clients around the world.

Customer feedback

Apifonica collects passenger feedback with automated surveys via phone, SMS and popular messaging apps.

Integrations

Integrates with taxi dispatch systems and other enterprise software.

Why should your Delivery and Transportation Company choose Apifonica?

Proven expertise

Solutions for all marketplaces and major platforms including European and Russian classified services and marketplaces.

Cost-effective

Direct connection to 120 carrier networks worldwide results in the highest quality routes at the lowest prices.

Unrivalled support

Dedicated project team providing 360 degree responsiveness and 24/7 availability.

Full GDPR compliance

Apifonica have fully implemented the EU's General Data Protection Regulations.

Contact us in 4 steps to integrate solution you will satisfy?

step 1

Click button and make contact with us

step 2

Discover what our platform can do for your Taxi project

step 3

Run free tests to proof your system suitability

step 4

Be prepared to hit new business heights