AI voicebot – an intelligent assistant
for customer service
The voicebot’s job is to quickly and efficiently handle issues that customers call with.
It will solve 80% of routine issues and gather information you need.
What is a voicebot?
Natural comms
Voicebot is a voice robot based on artificial intelligence that freely talks to people in natural language. The conversation resembles a conversation with a consultant, allowing it to deal with various issues.Intent recognition
Thanks to advanced AI technology, it recognizes various forms of speech on the part of a person and understands their intentions. It recognizes accents, rapid speech rate, and unclear articulation.Dynamic script
A voicebot is constantly optimized, and with the GPT component, it dynamically adjusts the script in real time, answering unexpected customer questions and then gracefully returning to the main topic.5,000
calls per minute 24/7/365 with a voicebot
100+
voicebot projects for companies in various industries
80%
average case resolution rate by a voicebot
75%
average customer satisfaction rate
Success story
Automation
of CV screening
3,660
applications
2,513
qualified candidates
3,330
finished interviews
4x
shorter process
Quicker and friendlier recruitment
Enel-med is a nationwide healthcare services provider employing 1000+ people. They wanted to speed up the hiring process while providing good experience to candidates. Voicebot interviewed the candidates and gave them details about the vacancy. According to Paulina Zdunek, Recruitment Manager, the candidates felt cared for, and their department collected the data needed for further decision-making.
Our awards
E-Commerce Polska Awards 2023
Best automatization tool/technology/product
for e-commerce
for e-commerce
Digital Quality Mark
AI-Tools 3rd place
Performance Marketing Diamonds
The most creative use of AI nomination
Listen to how the voice assistant talks!
During the demo, we will show you how naturally and intelligently our voicebot responds to the caller’s questions.
How does voicebot work in different industries?
Our clients
Crucial benefits
of implementing
a voicebot
With an AI voicebot your processes will be simpler and gain efficiency. The voicebot will save you money and ease the burden on your employees.
Advantages
of our voicebot
At least three areas distinguish our intelligent chat bot from competitors’ tools:
Listens actively
Voicebot has the technology to recognize speech even in noisy environments, such as on the street or at the airport. You can interrupt it in mid-sentence and it will understand the speaker and not lose the thread.
Personalizes commsThe voicebot uses customer information in the CRM to personalize communication – both at the time of the call and according to a planned strategy.
The voicebot uses customer information in the CRM to personalize communication – both at the time of the call and according to a planned strategy.
Responds instantly
Our voice assistant doesn’t make you wait – it responds in less than a second, as in a normal conversation. This keeps the conversation flowing and keeps customers patient.
Automate your call center with a voicebot
FAQ – frequently asked questions
about voicebots
How long does it take to implement a voicebot?
It depends on the complexity of the chosen bot - for example, a voicebot in Polish for phone calls with basic functionality, such as a voice interface, can be implemented in a few days. In some cases, customers need more personalized solutions - we offer a customized version of the voice assistant with call scenarios that include multiple sequences of events. A voicebot of this type can carry on conversations on many topics, understands multiple intentions, and can take 3 to 5 weeks to implement.
How much does it cost to implement a voicebot?
Voicebot involves a fixed monthly fee and includes a certain number of call minutes. You can find the details of each plan and exact costs in our
price list.
Can a voicebot meet the needs of different industries?
Voicebot is a cutting-edge tool that flexibly adapts to your goals of automating telephone customer service. It will answer the most frequently asked questions and handle other customer issues. We will check and analyze what is happening in your company, find processes that should be optimized and configure the voicebot accordingly.
Will a voicebot replace customer support employees?
Voicebot, like chatbot, automates repetitive, routine tasks at call centers and contact centers, saving time and preventing employee frustration and burnout. This allows those employees to focus on tasks that require creativity, which increases their satisfaction and the company's innovation and productivity, and helps reduce turnover.
Does Apifonica provide support with voicebot deployments?
Yes, we provide full support – from the initial idea to the launch of the project. In short, we will prepare everything for you. What's more, our team of experts will analyze your business processes to provide you with the optimal solution based on your specific problems, needs and goals, and seamless integration with your company's existing systems. We will also take care of protecting your customers' personal data.
Streamline your company’s processes
with an AI voicebot
with an AI voicebot