Latest articles

Use cases
14/05/2025
New: ChatGPT complements voicebot functionality

Have you ever had a voicebot conversation unexpectedly veer off topic or suddenly fall into an awkward silence? Now we have a solution. Our voicebots have gained an innovative feature – Smart Fallback...

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Success stories
24/02/2025
Apifonica enables Nova Post’s European expansion with unified telephony solutions

Nova Post, a fast-growing logistics and delivery provider, is scaling across Europe by opening offices in multiple countries. Lacking existing telephony infrastructure in these new markets, the compan...

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Use cases
14/11/2024
A well designed voicebot, or how to improve customer experience

A voicebot is otherwise known as a voice robot or virtual assistant that freely talks to people in natural language. Thanks to advanced AI mechanisms, it recognizes various forms of human speech and u...

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Use cases
19/08/2024
Chatbot provider as voicebot provider? 5 reasons why it might not be the best idea

Voice is the first means of communication that we learn to use as humans and it prevails as one of the most important ones despite the growth of texting channels like SMS and WhatsApp. This need for t...

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Success stories
18/08/2024
Apifonica supports LPP in improving customer communications in 29 markets

LPP Group needed a lightweight and scalable, but reliable communications solution to improve customer service across 29 different markets. The main goal was to provide seamless inbound and outbound co...

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Success stories
01/08/2024
HR voicebot at BGK – how the bank streamlined recruitment and improved candidate experience

Discover how Apifonica’s recruitment voicebot helped select interns for the “BGK Summer Academy”, increasing the efficiency of the recruitment process and candidate satisfaction. The mission of Bank ...

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